Datacentre Operations Cluster Manager, InfraOps DCO Reading, England
Job description
Commutable to the Thames Valley Region.
8+ years of relevant engineering experience managing large scale IT services.
At least 3 years building, successful technical teams in a similar culture.
High degree of organisation and detail-orientation.
Excellent written and verbal communications skills.
Proven track record of success in delivering complex projects.
Prior ownership of the operation of a mission-critical team and/or product.
Ability to consistently deliver results despite competing priorities and distractions.
The successful candidate will have experience managing managers and teams with varying IT & management skill sets; current IT support and operations across a range of technologies and in-depth technical knowledge; creating, tracking and controlling budgets; leaning and streamlining current processes for maximum efficiency; strategic planning through use of funnel metrics; mentoring people at all levels; sponsoring and delivering large projects and proposing technical solutions to complicated problems. This position requires a candidate with the proven IT Technical ability to drive continuous improvement and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Lead and supervise a team of DCO Managers and employees within data centres
Overall safety, quality, performance and customer experience across multiple shifts.
Carry out supervisory responsibilities in accordance with the organisation’s policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor, train and develop both peers and direct reports for career progression.
Oversee team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective
Write and deliver annual performance reviews to staff.
Develop, improve, and share operational best practices across the Cluster.
Coordinate daily with a multitude of third party vendors ensuring adherence to contracted SLAs.
Effectively and efficiently manage the operations budget and expenditures.
This position will fill an opening at one of multiple separate sites, it will predominantly be an in-hours role, however, occasional out of hours including weekends is expected, as is attendance to site in response to an incident.
Lead on the resolution of major incidents.
Coordinate daily with multiple third party vendors, ensuring adherence to contracted SLAs
Effectively and efficiently manage the operations budget and expenditures
With reference to wider corporate standards, produce, review and maintain all DCO policies and procedures for each site.
Approve all SOW for impacting or potentially impacting activities and liaise across all AZs to ensure availability of services during this work
Key job responsibilities
Ensure that DCO function within the region innovates, obsesses over customer service and operates in a safe, secure and efficient manner.
Report into and deputises as needed for the Cluster Leader.
Makes decisions which enable the business objectives and own those decisions through to end of life.
A day in the life
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
About the team
The role has three direct reports plus one more in the future to support the maturing of the region. The current teams are centered around a location which is managed by a DCO Manager for that site.
We are open to hiring candidates to work out of one of the following locations:
Thames Valley, POST-BER, GBR
Appropriate Security and Safety awareness.
Project Management Experience.
Extensive OE and or Agile experience.
Capacity planning and budgetary experience.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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