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Head of Data & Analytics

Salary £70,000 to £80,000 DOE

Permanent

FT – 35 hours per week

Hybrid – Home and Hub*

Saga have an exciting opportunity for a Head of Data & Analytics to join our fast-growing technical team that focusses on how we use data to drive value. Joining us as the Head of Data & Analytics you will lead a team of data experts. The key focus of the team is Marketing Effectiveness across our diverse business model consisting of insurance, travel, cruise, media and financial products.

In this role you will be managing a team of 5 analysts, however this is soon to grow.

You will be solely responsible for the delivery of customer and commercial value through analysis, propensity modelling, reporting, using the latest tools, as well as advancing capability and delivery of key strategic initiatives and projects across the business.

** Remote/home working ** With a hybrid approach requiring 1 day a month in office in Kings Cross London or our other local hubs. You will need to be within a reasonable commuting distance to undertake this role.

Close date – 30th July 2023 / Interviews will be held 3rd August onwards (1st Stage)

You will be reporting to the Director of Data & Analytics. The key areas of responsibilities are;

• To lead a team of experienced SQL analysts, modellers & web analysts to deliver customer and business value.
• Managing the creation of MI, Reporting, Analysis, Models, ensuring timeliness & stakeholder satisfaction.
• Expanding the use of propensity models to drive outbound & inbound targeting.
• Working with partners to develop a multi-channel attribution model and bring in-house and using it to drive value.
• Driving the optimisation of the Group Contact Strategy, and the iterative creation of a Next-Best-Action engine.
• Provide insight & recommendations into online customer recognition to drive improvements to ID’ing levels.
• Driving a robust test-and-learn approach across initiatives and promote excellence and best practice.
• Work with other Commercial, Data & Pricing teams to share data and findings.
• Help optimise processes, for example, automation of existing manual processes.
• Following our Governance and Business Code of Conduct and always acting with integrity and due diligence.
• Continually looking for innovative ways to make improvements based on the latest trends and research.
• Networking to stay connected with business trends and changes.
• Effectively managing stakeholders and external providers.
• Keeping my thinking current through internal and external events and sharing best practice with my colleagues.
• Working collaboratively with colleagues across the business to make sure my team and I support Saga’s strategic initiatives.

We need an exceptional Head of Data & Analytics to join our business at this pivotal point of growth and start of a new data strategy. You will need to demonstrate the following skills and experience;

• Strategic thinking – have worked in a large complex customer facing organisation.
• Leadership Skills- Have managed technical teams.
• Demonstrate strong stakeholder Management skills.
• Has experienced Change Management processes.
• Hs good communication and technical presentation skills.
• Has naturally strong problem-solving skills.
• Be seen as a pro-active and focused leader who always considers business objectives.
• Able to work under pressure to tight deadlines.
• Able to work in a flexible and an agile environment.

• Has previously used ML tools (like Azure Auto ML & Databricks) and Enterprise-class marketing tools, website analytics.
• Knowledge of programming and query languages (particularly SQL)
• Knowledge of MS Azure data storage, management & analytics apps.
• Experience using cloud based analytical tools, e.g. Snowflake .
• Knowledge of data visualisation tools e.g. Tableau.

Our Saga Values:

• Precision Pace - Always owning and making things happen.
• Empathy – Always aware of others.
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote”

The benefits when you join Saga include:

• Hybrid working.
• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year.
• Annual Bonus up to 15% of your annual salary.
• Car Benefit – cash allowance - £4800 per annum.
• Free private medical insurance after 1 years' service.
• Workplace Pension matched up to 10%.
• Life assurance – 4 times annual base salary.
• AXA Be Supported.
• A range of reductions and offers from leading retailers, travel groups and entertainment companies.