Data Input Administrator Glasgow, Scotland
Job description
Description
We have several exciting opportunities for Data Input Administrators to join our busy team on a full time, permanent basis. This role requires the successful candidates to work their shifts from our Glasgow Office.
Working Hours & Shift Pattern: Full time, 37.5 hours per week, Monday to Friday 9am until 5pm.
What you'll be doing:
- Inputting data and handling documentation received from clients
- Answering queries from customers, gathering information from colleagues and/or the medical team to ensure an outcome
- Small amount of outbound telephony activity
- Acting as main point of contact in order to provide support to our client contacts
- Providing regular reports and other management information to key staff as required
- Arranging assessments for a multidisciplinary Team inclusive of Nurses, Counsellors and Physiotherapists to assist with attendance for onsite days
- Handling confidential information on a daily basis
- Following company service standards to escalate any complaints received into Customer Services
Induction & Training:
You’ll receive a month's induction and training from our specialist trainers, to set you up for success in your new role at AXA. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
Qualifications
- Previous experience in a customer service or administrative role
- Experience of working within a Health and Wellbeing space would be advantageous, as would an understanding of how day to day tasks play a part in the overall customer/client experience
- Excellent communication skills and a good telephone manner
- Can build rapport quickly and easily with clients and colleagues
- Proficient in the use of all Microsoft Office Packages
- Strong team player with a positive and enthusiastic attitude
- Attention to detail and strong organisational skills
What we offer
One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of £21,450
- Annual company and performance-based bonus
- Contributory pension scheme, up to 12% employer contributions
- 25 days annual leave plus bank holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym Benefits
Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development and celebrating differences. We understand that everyone has individual work and home life responsibilities, therefore we’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a regulated financial services company, all successful candidates will be subject to preemployment checks. We’re committed to providing equal opportunities for all, therefore we welcome and encourage applications from people of all backgrounds. As a disability confident employer, we’re pleased to offer our support and access to the AXA Accessibility Concierge should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
To apply, you’ll be able to upload your profile/CV from there. If you’d like to discuss this role further or would like to engage with our Accessibility Concierge, please send an email to Jess at [email protected]
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About AXA
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.
But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.
You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.
Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.
AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back or finding them the right specialist to take their treatment forward. Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.
