Data Assistant-Fluent in Hindi or Urdu

Data Assistant-Fluent in Hindi or Urdu London

Times Higher Education
Full Time London 13 GBP HOURLY Today
Job description

Avaliable Job Today About us

Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world’s most influential university rankings, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world’s most prestigious universities to help them achieve their strategic goals.

We succeed by working together, collaborating across teams and global locations. We’re excited about the future. We embrace new ideas, innovative ways of working and open technologies so that we can help every educator in the world to raise global teaching standards.

We are diverse, we come from different backgrounds and different countries. We are data scientists, journalists, designers, sales people, events managers, software engineers and more. Together, we are socially engaged and united by our passion to support academics, universities and students.

Key Tasks

THE is looking for a Data assistant on a casual contract, who is a proactive individual with the ability to read/ speak Hindi or Urdu. An early start or late start will be required occasionally, to make customer service calls with clients.

Key role responsibilities:

  • Create and maintain customer accounts information
  • Resolve customer's queries and complaints; determining the cause of the query/problem; selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution via phone and email
  • Supports the data team with data queries and Ad-Hoc administration
  • Quality Control checking of institutions data submissions
  • Manage large volumes of incoming/ outgoing calls
  • Meet personal/team targets for data validation tasks
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Perform other duties as assigned

Essential Skills/Qualifications

  • Customer support experience
  • Fluent in Hindi or Urdu -written and spoken
  • Track record of over-achieving quotas
  • Data entry
  • Good IT skills, including Word, Excel & Outlook
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Ideal candidate will have a “can do” attitude and a willingness to understand the product and “ask questions” to ensure the “data entered” and maintained is with accordance to THE standards.

Language Skills – Hindi or Urdu (Essential)

THE are proud to be an equal opportunities employer. We recognise that we are all different. Great strength is born through different perspectives and experiences. That is why we are committed to our mission of creating an inclusive culture that enables our people to feel able to bring their whole selves to work.

Job Type: Zero hours contract

Salary: £13.00 per hour

Benefits:

  • Work from home

Schedule:

  • Monday to Friday

Work Location: Hybrid remote in London, WC1R 4HQ

Expected start date: 27/03/2023

Data Assistant-Fluent in Hindi or Urdu
Times Higher Education

www.timeshighereducation.com
London, United Kingdom
Paul Howarth
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Colleges & Universities
Education
1971
Related Jobs

All Related Listed jobs

Finance Manager - Galashiels - 2115
Encompass Galashiels, Scotland 35199 - 37128 GBP ANNUAL Today

Knowledge of/experience in the care/voluntary sector (preferred). In conjunction with the independent bookkeeper, to prepare and collate Financial Reports

Sports Sales Assistant
Prime Edinburgh, Scotland Today

Offering customer care, brand representation, product advice, and assist with sales conversions at the point of sale. Job Types: Full-time, Part-time.

Tesco Colleague - Hemel Hempstead Extra
Tesco Hemel Hempstead, England Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.

customer relations
Morrisons Livingston, Scotland 21882 - 20505 GBP ANNUAL Today

About The Role

Our store teams are at the heart of the local community and our Customer Assistants...

Electrical Apprentice
Tilbury Douglas Salford, North West England, England 5.73 GBP HOURLY Today

You will study towards a Level 2 or 3 Installation Electrician and Maintenance apprenticeship with your qualification achieved through a combination of college