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This role offers a competitive salary, hybrid working in the London office (5-8 days in the office per month), 28 days holiday a year plus Bank Holidays and 11% pension after one year of service.

Salary: £34,000 - £38,000 per annum

About the role

We have a brand new opportunity for a Data Analyst / Statistician to join our high performing Content Department in London.

Are you driven and passionate about providing consumers with engaging content that will help them make well-informed decisions? Are you a self-starter who excels and delivers within a fast paced varied environment? Then we want to hear from you!

Which? is the UK's consumer champion. As an organisation we're not for profit - a powerful force for good, here to make life simpler, fairer and safer for everyone. We're the independent consumer voice that provides impartial advice, investigates, holds businesses to account and works with policymakers to make change happen. We fund our work mainly through member subscriptions. We're not influenced by third parties – we never take advertising and we buy all the products that we test.

Key responsibilities include:

• You'll have the opportunity to work across a variety of projects and provide statistical and data analyst support and advice across the Content team.
• You will be responsible for the design, analysis and evaluation of research results and experiments.
• You will primarily be analysing consumer survey results which feed into our recommendation of services and products published through our website, app and magazines, but could also include product tests and user trials.
• You will have the opportunity to help our journalists analyse third party data sets to tell compelling data-led stories. We are keen to develop our capabilities in effective data visualisation, so there is opportunity within this role to develop those skills.
• You will be joining a team that is looking to kick-start their delivery of innovative and analytical data solutions to support the Content team by using tools (e.g., R, Python) for machine learning/ programming and automation (e.g., dynamic web-scraping, APIs); hence we are looking for an individual with a keen interest in this area who would like to develop or enhance their coding skills.
• You'll act as a champion of statistical services across the business providing consultancy services and occasionally providing staff with training of basic analytical and statistical software packages.

This is an opportunity like no other to grow and develop your skills and experience! In return you can make a difference to the lives of millions of people by bringing about significant change for consumers.

About you

• Experience of research-based statistical work
• A clear understanding of Market Research principles and processes to set and maintain to highest standards of quality
• Analytical intelligence including expertise in experimental statistics
• Expertise in the use of specialist analytical software (such as Python, R, SPSS etc) and common office software
• Understanding of how actionable insight can be delivered through intelligent analysis
• Critical thinking and to evolve and develop approaches that are fit for purpose
• Proven experience of working well in a team with a collaborative and constructive approach

While we are looking for candidates with knowledge and experience of statistical analysis and techniques, we prioritise a positive can-do attitude, ability to think critically and logically and the ability to learn quickly.

We also have these benefits for you to consider:

• 28 days holiday + all bank holidays
• 35 hour working week
• Hybrid way of working, with patterns agreed at team level, based on the requirements for the role
• Award winning pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
• Discount site Sodexo which offers large %% off every day shopping
• Eligible to join Charity Worker Discount scheme – further savings and offers
• Annual Bonus (up to 5% currently, depending on employee and company
• performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme - at 6 months
• Free life assurance cover (worth at least 4 times your annual salary)
• Free access to Which? member content and free access to Which? money and legal helplines

Our interview process usually involves 2 stages:

• Sometimes a chat with a recruiter by phone (typically 30 minutes), followed by
• An interview on Google Meet (approximately 45-90 minutes) consisting of values and experience-based competency questions and a role related task on a laptop
• On some occasions there may be a second interview on Google Meet with values and experience-based competency questions (approximately 30-60 minutes)

About Which?

All our roles are now hybrid (we will supply you with the tools and technologies to enable you to do this).

We also reserve the right to withdraw this advert at any given time due to the number of applications received.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful.

We impact in key areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews – our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us – it's important work. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore we can make reasonable adjustments to accommodate our candidates as and when.