Data Analyst Glasgow, Scotland
Job description
Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
What's the role?
Reporting to the Gas Data Flow Team Manager, the role of Data Analyst is to process, validate & analyse inbound & outbound data to Industry and resolve any supplier queries. In this position, you will process and cross validate mass data in line with industry standards using learned knowledge of the industry through exception management, processing and distributing RGMA file flows in line with business processes, requirements, and industry standards.
You will ensure that all install, removal and exchange jobs completed on FSM are uploaded to METIS (or any other system that is used by the business that is required).
Hybrid Working Monday to Friday. 08:00am - 16:30pm OR 09:00am - 17:30pm. 1 hour lunch break.
This position is based in our Glasgow office.
Key responsibilities:
- Investigate and take ownership of internal & external enquiries from clients and end users whilst responding in a timely and professional manner via email.
- Audit Customer reports against records in Metis (and/or any other system as used by the business) to resolve discrepancies.
- Create & issue accurate data and reports internally and externally for use by management.
- Ensure all Data is 100% accurate for our clients and to take appropriate investigatory measures when a known discrepancy has occurred.
- Liaise with Customers to deliver a high level of customer service & experience for the end to end process.
- Take responsibility for your own learning in the industry and department by co-operating in all departmental tasks.
- Support fellow Team Members to ensure all daily tasks are carried out allowing us to give the best customer journey.
- Ensure that systems are fit for purpose by feeding back to management any known issues or discrepancies when noticed.
- Displaying a positive work ethic and aiding supporting improvement within the company and department.
To be considered for this role, we would love you to have:
- College &/or University HND / Degree - desirable.
- Previous knowledge of RGMA gas data flows desirable.
- Knowledge of gas metering assets desirable.
- Experience of dealing with automated file flow transmission desirable.
- IT literacy essential.
- Initiative and flexibility.
- Analytical thinker.
- Good communications skills.
- Results orientated.
- Business aware.
- Able to work with and motivate others.
- Resilient and responsive to change.
- Contributes to team development through sharing expertise.
LI-Hybrid
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