data analyst Edinburgh, Scotland
Job description
Job Title: Customer Data Analyst
Contract Type: Permanent
Location: Edinburgh or Glasgow
Working style: Hybrid 50% home/office based
Closing date: 17th July 2023
We are currently looking for a Customer Data Analyst to join the Insight team based in Edinburgh.
You will contribute to the success of the team through creating and providing customer and market intelligence data to Royal London, ensuring impacts of any changes in customer behaviour and markets are identified and communicated effectively.
We want you to investigate and uncover new information and new opportunities creating entirely new reports and making recommendations to influence real change.
About the role
Review and analyse internal and external data and identify any impacts to Royal London then make recommendations on next steps required
Identify trends in customer data and translate analysis into clear insights that can be communicated to stakeholders
Identify and communicate opportunities for Royal London to better support customers, advisers and employers
Support the delivery of new developments by providing customer and market intelligence to support the Customer Life stages as required
About you
Knowledge and understanding of the financial services industry, particularly pensions and savings, and the legislative framework
Good knowledge and understanding of the commercial environment facing product providers
Strong understanding of insight tools and techniques including Power BI/Tableau/Excel
Good communication skills with an ability to build relationships with key business functions
A logical approach to problem solving
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
