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Job description

At H&M We believe that it’s when you mix and match different talents, experiences, and styles that the real magic happens. That’s why our teams are built with different personalities, talents and people from all kinds of backgrounds. If you are willing to learn, grow and help our customers and your colleagues, H&M will always be a place for you to both express your individuality and feel like you belong. ​

Yes, we are seeking Store Managers, but don’t be fooled by the word “manager.” Truth is, the rest of the world is just more familiar with the word. And while managing is part of the job, we’re really looking for leaders. Leaders who can drive profitability by maximizing sales. Leaders who can also shape the store according to our shared values, standards, policies and procedures along with the Area Team. And sometimes, these leaders will take on multiple roles such as the manager on duty or department manager or symbolic leader on the floor. You know, being whatever is necessary at any given moment so our customers can find what’s possible for their personal style, and our team members can find what’s possible for their careers.
Job Description

• You regularly analyze & follow up your Store’s Sales & Profit KPIs & take actions accordingly to maximize results
• Together with your Area Team, you set the hours plan in line with the sales budget
• Together with your Management Team, you ensure scheduling maximizes conversion within the hours plan
• You prioritize and take actions in your store that have a clear impact on sales n line with your Area Team
• You give input to the Area on your Store’s allocation to secure a good garment level according to sales
• You ensure execution continuously meets H&M standards and follow up using the Customer Experience Tool
• You ensure Store Operations Best Practices are followed in your store, according to the Area plan
• You ensure H&M customer service standards are delivered You ensure that the maintenance in your store is managed in a cost-efficient way and meets H&M standards and initiate actions accordingly
• You actively prevent loss & ensure your Store Team follows appropriate guidelines and takes any appropriate action
• You inform your Area Team of any potential risks, threats and opportunities related to the competitor landscape
• You manage the recruitment, training, development and succession planning for your Store
• You evaluate and manage the performance of your Store Team, including having dialogues, putting development plans in place, giving feedback and following up and taking actions to improve performance and develop your team
• You actively work with talent and leadership development in your Store in order to support business needs
• You ensure regular and clear communication with your Store Team on business performance, H&M’s Company Culture &Values and Country, Area and Store goals
• You ensure health &s afety, legal and security issues are being handled in accordance with H&M standards and local legislation, ensuring employee and customer safety
• You strengthen our Company Culture by promoting feedback in our daily work and coach your Store Team

Qualifications

• High School Graduate or equivalent.
• 2-3 years of retail management experience or comparable experience
• Ability to lift in excess of 20 pounds & to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items
• Exceptional customer service/interpersonal skills
• Proven organizational and analytical skills
• Consistently shows ability to be sales driven and results-oriented by taking action, relating all decisions back to store results and working to improve P&L
• Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
• Ability to take own initiative and to work strategically
• Ability to multi-task in a fast paced environment
• Ability to coach and apply appropriate developmental tool for each individual
• Experience with preparing and administrating progressive discipline process and performance management as well as succession planning

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match
• Store discount
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Weekend availability

Work Location: In person

About H&M

CEO: Helena Helmersson
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: www.hm.com
Year Founded: 1947