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What is the opportunity?

Reporting to the VP of Account Management North America, you will play a key role in developing and executing the Client Management Group’s overall strategy and goals within Capital Markets.

You will primarily be responsible for supporting the Global Sales and Trading businesses in the coordination of opening, closing & maintaining trading and settlement accounts across the various product processing systems within Capital Markets. Ensuring these applications and their respective datasets are kept up to date & consistent with CDR (Counterparty Data Repository).

Supporting our data governance and quality controls, as well as actively participating in business and regulatory initiatives that have a significant impact to the firm and our clients, you will aim at developing an operational management of data, focused on improving efficiencies, reducing costs whilst also minimizing risk.

What will you do?

BAU

• Maintain client and account level data in Capital Markets front and back office systems.
• Manage requests from multiple business areas; understand end to end process and trade flows.
• Be consistent, accurate and efficient in setting up, amending, cancelling and managing settlement instructions in the Front and Back Office system
• Ensure that all accounts are cross referenced into the supporting CMG repositories
• Use appropriate tools and exception management processes to ensure data quality.
• Management of data attributes related to regulatory data initiatives

Relationship Management

• Work collaboratively with business partners, IT and CMG alike.
• Strive to proactively seek out efficiencies in processes.
• Proactively escalate issues as they arise and coordinate with the leadership team to ensure that we are able to manage expectations.
• Optimize Account Management processes in order to reduce cycle time, manual effort and improve both end user experiences and realize cost savings.
• Linking multiple Functions and processes to a common source of data, reducing operational costs associated with maintaining multiple data silos through a single integrated reference point for trade processing and reporting.
• Maintain documentation outlining data lineage pertaining to all account related reference data in order to support the expansion of operational capabilities across Capital Markets, aiding in the prioritization of process and system enhancements.

Non BAU/Projects

• Work closely with CMG management and supporting teams, providing input on all initiatives impacting reference data applications and/or expansion of reference data consumption by downstream users in order to meet ongoing and evolving business, risk, and regulatory requirements.
• Support delivery of data remediation activities, finding innovative ways to both remediate and implement stronger data quality controls around data environments
• Develop and oversee data quality reporting and ensure senior management is informed of data quality issues and operational risks that are identified as impactful to downstream processes or the business operations.
• Maintain documentation outlining data lineage pertaining to all account related reference data in order to support the expansion of operational capabilities across Capital Markets, aiding in the prioritization of process and system enhancements.
• Act as a subject matter expert on CMG projects.
• Proactively escalate issues as they arise and coordinate with the leadership team to ensure that we are able to manage expectations.
• Engagement with CMG globally regarding initiatives that relate to account management
• Review of CDR to source system reconciliations – perform root cause analysis
• Review of exception queues - perform root cause analysis

What you need to succeed?

• Graduate degree in Finance or Business preferred
• Experience with reference data and Capital Markets processes and Operations
• Excellent Communication skills, Strong PC skills, particularly Microsoft office, ability to work in fast paced environment with frequent distractions and changing priorities, High standards for accuracy and efficiency.
• Demonstrates initiative and seeks to solve problems beyond immediate area of influence
• Ability to maintain strong attention to detail and meet deadlines in high-pressure situations
• Facilitates cross-department information flow and best practice sharing
• Builds and matures relationships across the organization; high level of client focus
• Excellent organizational skills
• Strong verbal and written communication skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options