data analyst Hatfield, East of England, England
Job description
Ecommerce Data Analyst | Ocado Solutions | Hatfield | Hybrid (2 days office)
About us:
“We are on a mission to transform the future of grocery retail through sustained technology innovation.”
Ocado Group is putting the world’s retailers online using the cloud, robotics, AI, and IoT. We develop the innovative software and hardware systems that power Ocado.com, the world’s largest online-only grocery retailer as well as the global ‘Ocado Smart Platform’. With everything from websites to fully autonomous warehouses that we design in-house, our employees need to be specialists in a wide range of technologies to help drive our business. We architect and build groundbreaking, game-changing technology solutions.
We don’t do off-the-shelf. We don’t do easy. We are writing, building and running all our own software systems, we’re constantly pushing the limits of what technology can do.
About the role:
This role is within Ocado’s Solutions division. Supporting our Partners around the world in a consistent way is essential to our long-term relationship with them; and to our commercial success. The Solutions teams provide all of our Ocado Smart Platform (OSP) Partners with wide-ranging remote and local support for their platform; so they can deliver their retail customer promises every day.
As an Analyst you will specialise in extracting and interpreting OSP ecommerce data to identify efficiency and growth opportunities within the businesses of our OSP Partners, directly impacting their commercial decisions and enhancing the shopping experience for hundreds of thousands of end customers around the world. You can expect to be working on projects such as;
- Assisting our Partners' worldwide ecommerce operations. This entails providing valuable insights and recommendations, developing informative visualisation dashboards using LookerML, conducting ad-hoc analysis, and conducting business reviews.
- Collaborate closely with cross-functional teams to identify trends and opportunities that drive growth for our OSP Partners, including leveraging OSP e-commerce features and identifying areas for improvement by enhancing customer acquisition, average order frequency (AOF), and average order value (AOV)
- Collaborate with partners to ensure effective utilisation of e-commerce data for marketing and e-commerce reporting, such as leveraging Google Analytics.
- Partner with Ocado Solutions and Technology to identify and close gaps in data feeds and ecommerce data layer.
- Problem Solving, with our department and business growing rapidly, and with even bigger growth plans ahead, new challenges and insights will develop for you to tackle
- Leading investigations into understanding trends and patterns in the performance of the OSP ecommerce and then presenting the findings back to partners
- Creating data to represent Ocado Solutions’ objectives and interests to other functions (e.g. Product Continuous Improvement)
What we’re looking for:
- Experience with SQL & Data Visualisation tools, ideally Tableau or Looker
- Experience using Ecommerce/Marketing analytics tools such as Google Analytics/Adobe Analytics & AB testing tools such as Optimizely
- Experience with analysing and manipulating large data sets
- Comfortable communicating with technical and non-technical stakeholders
- Analytical thinker who can break down complex problems
- Able to use data to create compelling stories and achieve positive outcomes
- Experience adapting to a fast-changing environment
- Willingness to travel internationally to meet with our OSP Partners
What do I get in return:
- 30 Day ‘work from anywhere’ policy +
- Remote working for the month of August
- 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
- Pension scheme (various options available including employer contribution matching up to 7%)
- Private Medical Insurance
- 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
- Train Ticket loan (interest-free)
- Cycle to Work Scheme
- Opportunity to participate in Share save and Buy as You Earn share schemes
- 15% discount on Ocado.com and free delivery for all employees
- Income Protection(can be up to 50% of salary for 3 years) and Life Assurance(3 x annual salary)
