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About the role

If you like data and want to learn more then this could be the role for you.

The Ops Data Analysis Associate is a dynamic and resourceful individual supporting the delivery of reporting requests across Operations. They ensure that department performance and individual stakeholder needs are met through the utilisation of different systems, data sources and delivery mechanisms.

What you’ll do;

• Partner with Operations SME’s and key stakeholders in the wider business to extract data and design reporting solutions e.g. providing regular reporting to monitor the performance of specific processes.

• Capture requirements.

• Produce reporting for governance forums.

• Review themes and trends, providing insight to business areas including suggested improvements.

• Support key strategic initiatives through the provisioning or data and broader reporting activities.

• Ensure that data produced is timely, accurate and is appropriately controlled (e.g dual control, annual reviews, redeveloped ahead of changes to the underlying datasets).

• Follow the data standards and strategy for Ops DAs, supporting the management of reporting, ensuring it meets required enterprise standards.

• Ensure stakeholders understand the data presented, along with clarity regarding any gaps or assumptions made.

What we’re looking for

• Structured thinking and a rational and inquisitive approach to solving problems using data.

• A natural affinity with numbers and enthusiasm to use numerical ability to spot trends.

• The ability to take your own ideas, articulate them clearly and then develop solutions.

• Can demonstrate competencies in core Data Analyst skills, including: Coding, data knowledge and system understanding. Experience in an Analytical role desired.

• Some knowledge of at least one relevant language is essential (i.e. SQL, Python, or R).

• Great stakeholder management, able to think through and communicate data to non technical stakeholders.

• Able to self prioritise workloads, displaying consistent delivery of work, drive successful outcomes, and understand when to escalate to their manager.

Where and how you'll work

This is a permanent position and will be based in our Nottingham offices.

Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to.

We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays.

The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

If you require a reasonable adjustment, please contact [email protected] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.