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Key Accountabilities

We are looking for a Data Analyst to join our M&S Connect team on a 6 month fixed term contract basis.
M&S Connect is a newly created function at M&S, combining Financial Services, customer Loyalty including the Sparks programme, gift cards and payments (including Visa, Mastercard, PayPal etc). Combining these functions enables us to best understand our customer in order to optimise their personalised experience.

Key Capabilities

What’s in it for you

Being a part of M&S is exactly that – becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% Colleague discount on most things from furniture, fashion and food.
• A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we’re proud of at M&S.
• Attractive annual bonus, based on company performance and personal objectives.
• Competitive holiday entitlement!
• Amazing perks and discounts via our M&S Choices website. Including GymSave – that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
• Charity Volunteer Day – A paid day away from work to support your chosen charity.
• A very generous Defined Contribution Pension Scheme and Life Assurance
• Every colleague at M&S has access to a fantastic range of wellbeing support – this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family & free access to the UnMind App as well as many other schemes

What you'll do

• Design and develop automated reporting dashboards to support the Connect business including financial services products (credit cards, travel money, Loyalty)
• Undertake review of all key Connect regular financial and commercial reports, re-design as appropriate, creating user friendly and visual reports requiring minimal user input to update
• Work closely with Finance, Commercial, Marketing, and M&S Bank, to develop data insights that will support the decision making and growth of M&S’s financial offering.
• Analyse customer data from M&S Retail and M&S Bank to identify trends and opportunities for growth and improvement
• Train and educate end users on understanding and interpreting the data and provide process notes on how to update all newly created dashboards and reports.

Who you are

• Advanced knowledge of Excel and Power BI with extensive experience of designing dashboards and
• Excellent analytical skills and the ability to evaluate multiple sources of information to make complex judgements
• Ability to liaise with finance, commercial and business analysts to fully understand business needs in order to develop the best solution for the end user
• Ability to train other users how to update reports once built
• Ability to manage own workload and find solutions to problems without detailed management oversight

Everyone’s welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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