Customer Testing Specialist London, England
BT
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
Customer Testing Specialist
Job Req ID: 8088
Posting Date: 27-Jan-2023
Function: Software Engineering
Location:
Judd Street, London, United Kingdom
Salary: Competitive with great benefits
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.
About the role
The Specialists owns, delivers and is accountable for all aspects of Innovations in testing within their scope, which is typically fixed and well defined. They manage the day to day test activities, optimising quality, coverage, velocity and enhancement of tests in the context of the unit test strategy. Drivng the power of innovations in areas such as Aritificial Intelligence, RPA, & Machine learning to provide transformative outcome for Openreach QA & Test.
Specialist is responsible for managing the effective test intelligence aspects of the Test Strategy. This will involve direct management of the Partners. Test Manager will need to manage both operational aspects of the Test Strategy & Intelligence of Quality Assurance. The manager will be responsible for the Test Scope and also for ensuring that this scope is tested in an optimal way withing the delivery timescales. This role is a pivotal role between Test and delivery teams, and this person shall have thorough product knowledge and good stakeholder engagement. The role holder will also manage test transformation for the test intelligence area, and needs to conversant with test industry trends, industry knowledge, and always assessing the effectiveness of the QA & Testing and looking for continual improvement on how deliver high quality testing.
The role holder should leverage the experience of the relevant BT wide professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role. The role holder may also play a key part in the BT wide professional communities. The purpose of the role is to improve the quality of testing being undertaken related to their specialism, by applying their knowledge of the specialism to the activities performed by the test organisation
You'll have the following responsibilities
- Coordinates a diverse team and creates the initial test schedule to deliver all aspects of testing to time, budget and quality targets, holding accountability for producing outlines of solutions and defining depth of testing required.
- Monitors day to day activities to ensure all objectives are achieved, reviewing reports and statistics to unblock any issues.
- Provides technical expertise within their area and shares knowledge with team to scope and deliver testing requirements.
- The role is accountable for all test process related activities throughout the lifecycle for their domain, including test estimation across their defined area.
- The role is responsible for management of test planning and execution, to achieve business milestones, and in particular to support ‘bug fix’ and retest cycles inside delivery cycles.
- Accountable for the coaching & mentoring of test professionals, including line management of BT direct reports, Matrix BT Teams and Third party supplier teams.
- The role is responsible for driving continuous improvement of their own team and the organisation health of their team.
- Manage deliverables within the test budget allocated to them with the agreed measures and KPI’s, including resource management and work prioritisation
- Maintains optimum test execution rates by expert scheduling of tests. Liaises with customers, vendors, project and programme management alike and reliably delivers results to meet expectations.
You'll have the following skills & experience
- Stakeholder Management: Interacts with customers and senior internal stakeholders including project and programme managers to gather insight and feedback to inform testing requirements and approach.
- Testing Concepts: Understands non-functional testing including: performance, resilience, usability, security penetration. Experienced in implementing a number of these. Aware of the tools that available to support these kinds of testing. Understands end-to-end and multi-system testing issues and techniques
- Problem Solving: Ability to solve complex defect triage / diagnostic problems which may require detailed input from several teams including 3rd parties. Solve day to day problems to keep test team on track including environment, blocking defect Triage if extensive delay. Solve complex environment issues including contention, config management
- Change Management: Managing change within own discrete team and sharing experience and approach with others. Adapting plans and test approach to accommodate changing business requirements in direct area
- Commercial & Risk Awareness: Able to undertake ongoing analysis of test progress against plan to identify risks to and issues with successful test completion; addresses those risks and issues as appropriate seeking guidance within the test unit when requiredNegotiations & collaborative partnering skills
- Professional Test experience
- Preferred ISTQB/CSTE Equivalent Certifications
- Experience in progressive reduction of defects entering production, and RFT delivery for their area of scope.
Benefits
- Competitive salary
- 25 days’ annual leave, plus bank holidays, and additional days for length of service
- 10% on target bonus
- Life Assurance
- Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 50% off BT and EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
- 30% discount for friends and family on EE mobile pay monthly and SIM only plans
- Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
- Maternity leave – generous company maternity leave
- Paternity leave – up to 2 weeks paid
- 3 volunteering days per year
- Competitive employee discount on BT/EE products
- Competitive friends and family discount on EE Mobile
- Access to our brand new, innovative office spaces, including our new office in London which opened this year
- Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network
Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
