Customer Technical Lead
Job description
Location: Any UK Hub (Blended home working)
Salary: Competitive + Vodafone Benefits
Hours: Full time (37.5 hours per week – Mon to Fri)
Blended
Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.
Be part of the Business Technology Solutions for Vodafone UK, the team that design and develop our converged communications solutions, drive efficiency through automation and AI, whilst implementing the solutions directly with our customers. We help thousands of businesses across the country with our connectivity solutions.
What will you be doing?
You will be the Technical Champion for the nominated customer - representing the customer’s interests internally and supporting Sales and Service Management in customer delivery.
We are looking for someone who will be the Technical Expert, who understands the in-life services, solution and infrastructure involved in delivery of services.
Technical consultant throughout the lifecycle of services by understanding the Customer’s and own business requirements,- Work with the Customer and Service/Account Managers, providing technical in-life expertise to assist Sell discussions.
- Work with the Customer, their Stakeholder and Service/Account Managers to support the build phase of delivery, focusing on service on boarding and impacts to pre-existing services.
- Work with the provisioning and project delivery engineers as a consultant for services being rolled out for their customer
- Support the change management process through technical CAB representation and technical MOP reviews and impact assessment where necessary
Who are we looking for?
Someone with in-depth technical knowledge of customer products and services.- Experience of supporting a customer’s in-life technical requirements while considering KPIs, SLAs and long-term objectives.
- Experience of ensuring service improvements/enhancements are owned and driven to improve the overall customer and internal stakeholder’s experiences.
- Previous experience in a 3rd Line Support function.
- Knowledge and experience of ITIL best practices.
- Comprehensive knowledge within their primary technology field.
- A recognised networking qualification such as TCP/IP would be desirable
What’s in it for you?
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.
Posting end date: 30/3/2023
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Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
