Customer Service Officer Aberdeen, Scotland
Job description
An exciting opportunity has arisen within our Customer Services Team. We are looking for a driven and enthusiastic individual to fill the post of a Customer Service Officer.
The post holder will be part of a team as the first point of contact with the association by phone/email primarily, and to ensure a high level of service and support to customers and stakeholders. The successful candidate should be educated to Standard Grade level or equivalent, preferably with experience working in a customer service environment and with good I.T skills.
Although not necessary as training will be given, knowledge of Housing & Property Services within a local authority or housing association context and previous experience of using databases would be advantageous for this role. As would basic knowledge of housing regulations and repairs.
If this sounds like you and you possess the enthusiasm and drive to be part of a successful team then we are very keen to hear from you.
As well as a competitive salary and sector leading benefits package, this is an opportunity to be part of a team at an exciting time as the Group progress through a transformation programme.
Location: Grampian Housing Association, Aberdeen Office.
Hybrid and Flexible working may be considered to meet the business needs.
Contract Type: Permanent/Fixed Term
This is initially a fixed term position through to 31st March 2024, however consideration to extend is possible.
Benefits: Our total reward package is extensive, and we believe in rewarding colleagues for their positive contribution to our business. Our offer includes generous annual leave entitlement contributory occupational pension, private medical insurance, investment in learning and development, flexible working and an employee assistance programme. As part of our “Feeling Great at Grampian” initiative we also offer an additional Wellbeing Day off each year to spend on activities which help to promote wellbeing and resilience.
For further information and to apply please Apply via the apply now option.
Please note CV’s cannot be accepted.
There is a 6-month probationary period for all posts within the Group.
The Grampian Group acknowledges the importance of equality and diversity, and our responsibility to play a prominent and participative roll in encouraging and supporting difference. We are committed to working to ensure an inclusive environment enabling everyone to reach their full potential and removing discrimination. We promote and celebrate difference, our stakeholders and their needs are diverse, and that diversity is reflected in the communities Grampian serves Therefore, we welcome applications from all sectors of the community.
