Customer Support & Success Consultant, Semestry Remote
Job description
Remote, UK
£32,000 to £35,000 Per Annum
About Tribal
Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.
Due to incredible success and growth, Semestry (https://semestry.com/), part of Tribal Groups’ product portfolio are recruiting for a brand new Customer Support & Success Consultant to play a crucial role in providing first-class service for Semestry’s cloud scheduling and resource management solution aimed to support the higher-education sector.
The role
As the job title would suggest, the role of a Customer Support & Success Consultant will provide two crucial functions requiring the successful candidate to not only be proactive in their approach to delivering excellent customer service in a timely fashion, but moreover utilising their technical product knowledge within Higher Education/University term-time timetable management systems/tools.
Working across an ever expansive EMEA region, you will work with long term customers, as well as supporting with the implementation and support for new ones. This brand new Customer Support & Success Consultant opportunity will be ideal for anyone looking to work in a high growth environment, where delivering exceptional service will be rewarded with great learning and career development.
The person
You will have practical experience working within a higher education setting and/or with HE customers working within a technology/SaaS business role.
You will have a practical understanding and application knowledge of HE term-time timetable management systems/tools.
You will put the customer first in all your dealings, and be able to provide knowledge, empathy and a proactive approach to creating a pragmatic solution.
Experience working with a high volume of customer queries & requests; managing these in a timely and effective manner.
Maintain high administrative standards for record keeping both for internal and external customer needs; in line with ISO & GDPR standards.
A highly organised individual; with a maintenance for quality standards
What can Semestry & Tribal Group offer me?
This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialise in education, training, and learning. Our software is world-class, and we believe we give our teams the tools and environment to become world-class individuals too.
Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits:
25 days (+ bank) holidays & buy-sell scheme, PMI, Life Assurance, Health Cash Plan & Electric Car Scheme
To apply please complete our short application form attaching your most up-to-date CV.
As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. To safeguard this we are signatories to Tech Talent Charter to better enable us to be a responsible business.
Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.
