Job description
Octopus Energy is a tech-led energy business, bringing fairer, greener energy to everyone, and leading the transition to a future powered by renewable sources rather than dirty power. Our tech platform Kraken, and the power of the smart meter, lead the way to a renewable energy future by taking the peak-time strain off the National Grid and enabling a unique consumer-led opportunity to transition to a flexible smart grid. Or in other words, our tech works with smart meters to offer customers cheaper, greener power, when the wind blows and the sun shines, right now.
Our smart meter programme is the hardware backbone of that innovation. We're building a field force of engineers and support staff to install Smart Meters as well as Green Energy Products such as EV Charging Points, Air Source Heat Pumps and Solar Panels. We pride ourselves on delivering on the doorstep, the same outrageous customer service that has seen Octopus Energy achieve 5-star Trust Pilot ratings (with over 25,000 reviews) and the only energy company to be recommended by Which? six years in a row
We're looking for Customer Support Specialists - this is a broad role, involving a spectrum of responsibilities. Your role will focus on ensuring a smoothly run Field Operations team that is able to work as effectively as possible.
The Role
- You will utilise your analytical skills to report error patterns to relevant stakeholders and ultimately improve operational efficiency and the customer service experience
- You will get under the skin of what it means to operate an energy company end-to-end and gain an in-depth understanding of a dynamic industry
- You will be comfortable taking payments from customers and using your knowledge to progress leads, highlighting the benefits of purchasing through the Octopus Energy Group
What you'll need
- Successful candidates will be outgoing and have a passion for building strong relationships with customers
- You’ll have a strong understanding of how to provide a great customer experience through both written and verbal communication methods
- You’ll be a passionate team player who wants to work in a collaborative team environment.
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You’ll have a desire to learn and understand technical aspects of installations, products and Tariffs - but you don't need previous experience with this!
What we value
- Communication
- Flexibility
- Empathy
- Organisation
- Adaptability
Details
- We will invest in your professional training and development!
- Shifts are 8 hours between 8am - 10pm weekdays, on a rota basis. Weekend shifts occur every 6 weeks, for which you’ll get a weekday off in lieu
- Salary: £23,400.00 per year