Customer support specialist London, England
Job description
Mayfair is building out its customer support team. Ideal candidates are problem solvers with experience in providing customer support in financial products. This is a unique opportunity to help build a customer service culture from the ground up, so leadership experience in customer service settings is a plus.
Your responsibilities will include:
- Delivering world-class customer service that delights users by capably responding to inquiries and concerns over phone, chat, and email
- Documenting customer information with precision and confidentiality
- Building meaningful relationships and providing personalized service with customers through deep understanding of their businesses and needs
- Enabling our customers to get the most from our online platform and product
- Meeting and exceeding quality and productivity goals while complying with all regulatory requirements
- Managing other related activities, such as complaints and escalations
- Identifying and driving improvements to internal processes, measurement tools, and customer service culture
You may be a good fit if you:
- Have a bachelor's degree or at least three years of experience in a relevant industry (e.g., banking, investment)
- Are a relationship builder with a passion for delivering exceptional service
- Have excellent verbal, written, and interpersonal communication skills
- Have strong customer service skills and the ability to de-escalate situations
- Are self-confident, optimistic, and supportive in a team environment
- Are critical, analytical, and enjoy thinking two steps ahead when problem solving
- Possess exceptional time management, organizational, and active listening skills
You might also:
- Have a background in banking or investment/a familiarity with banking and investment principles
- Have experience working with business owners/founders of companies
Join the Mayfair team
You'll be on a team of experienced, multi-time founders, whose previous companies were backed by Y Combinator, Tiger Global, Andreessen Horowitz, Google Ventures, and Softbank. We pay competitively and offer medical, dental, vision, and paid vacation. If you're passionate about fintech we'd love to hear from you!
All Mayfair employees enjoy:
- Competitive pay (including access to performance-based bonuses, when applicable)
- 100% coverage of individual benefits and up to 50% of family benefits
- Unlimited PTO and all federal holidays observed
We've listed these traits here to help you identify if you're a good fit for this job. Even if your resume might not match these requirements exactly, we encourage you to apply if you're passionate about finance and love working with clever folks.
Mayfair is an Equal Opportunity Employer and does not discriminate on the basis of one's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.
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