Customer Support Specialist Glasgow, Scotland
Job description
We’re hiring! We have a great opportunity to join our thriving Customer Success team at ClassForKids. We focus on quality over quantity, proactive support over reactive support, and strive to ensure every customer succeeds using our product. If this sounds like the perfect job for you, then read more below!
ClassForKids is a talented young tech company based in Glasgow and we’re changing the way that parents, organisers and kids attend classes. We've grown our market to thousands of clubs and organisations across the UK and Ireland over the past ten years, helping our clients make their businesses more efficient and successful.
Our office is full of creative, high energy teams who are passionate about what we do. We prioritise a healthy working culture, utilising your skills to support in building a successful career with your goals in mind. To get a better insight into what ClassForKids is really like, have a look through our social channels and give us a follow!
Role Summary
We are an ambitious, enthusiastic and award winning Customer Success team with an average customer satisfaction score of over 95% - so mediocre is not in our nature.
Our team is responsible for providing our customers with excellent support, truly going above and beyond to help them implement, master and utilise the ClassForKids system to allow their business to grow.
We work directly with customers to help them get set up, answer product questions, track user feedback, report and escalate issues to engineers, and act as a bridge between our customers and the wider team at ClassForKids.
Responsibilities
- Managing day to day enquiries from our customers through our web chat
- Training customers to use our software through calls and screen share technology
- Maintaining and sharing expert product knowledge to improve team performance
- Being a voice for our customers - promoting their interests, anticipating their needs, and communicating feedback to the wider team
- Working as part of the customer success team to continuously improve our service
Skills and Experience
Required
- A natural problem solver that gets satisfaction from finding solutions
- Conscientious and takes pride in great customer service
- Experienced in a fast paced customer facing role
- Brilliant interpersonal and communication skills
- Inquisitive and continually looking to improve
- Thrives within a team environment
Desirable
- Knowledge and understanding of SAAS technologies
- Confident with issue handling and crisis management
- Experience in the kids activity market
Benefits of working for us:
- Great culture
- Casual dress
- Company pension
- Sick pay
- Employee Assistance Programme
Job Types: Full-time, Permanent
Salary: £19,000.00-£22,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Glasgow, G2 2NR: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer Service: 2 years (preferred)
Work Location: One location
