Croatian Speaking Customer Service Representative Sheffield
Job description
Avaliable Job Today We are looking for a Croatian Speaking Customer Service Representative
Ancient Wisdom Marketing Ltd is based in Sheffield, for over 20 years we've been supplying wholesale gifts and making bathroom, aromatherapy and home fragrance products. We are simply passionate about gifts!
Job Description:
As a Croatian Speaking Customer Service Representative you will be providing customer support and manage the sales process for the Croatian market, the majority of orders will be placed through our wholesale website.
You will also carry out translation work and work closely with our marketing team on e-mail marketing.
Key Tasks:
- Effectively manage the sales process for your territory on a daily basis.
- Provide excellent customer support to retain repeat custom.
- Answer emails, calls and online chat in a timely manner meeting service level agreements.
- Translation of products into Croatian, this generally needs to be manually inputted into the Company’s system when necessary (training will be provided).
- Deal with and rectify any complaints or queries if it is identified that something is wrong with the order.
- Prepare and complete email marketing newsletters, update website banners and new products to our wholesale website as planned and instructed by marketing team.
Benefits:
- Bonus Scheme
- Employees Discount
- Work from Home (currently up to 3 days per month)
- Cycle to Work Scheme
- Free Parking on Site
- Near Meadowhall Shopping Centre
Skills Required:
- Native / fluent spoken Croatian and an excellent standard of written Croatian are required.
- Customer service experience.
- Computer literacy with knowledge of Email, Word & Excel
- Ability to prioritise work effectively and work to deadlines.
About Us:
Ancient Wisdom Marketing Ltd is a giftware wholesaler based in Sheffield.
Established in 2000, we have developed over the years and expanded a large range of giftware products including candles, incense and jewellery. We also manufacture aromatherapy, bathroom and home fragrance products.
We now stock approaching 6,000 product lines, we import from countries all over the world and supply the gift trade throughout Europe. Operating from a modern 95,000 sq ft distribution warehouse in Sheffield, we are rapidly adding to our product ranges with the intention of supplying everything a gift shop needs.
Job Types: Full-time, Permanent
Salary: From £22,500.00 per year
Benefits:
- Casual dress
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
COVID-19 considerations:
Covid-19 policy in place
Ability to commute/relocate:
- Sheffield, S9 1XT: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Language:
- Croatian (required)
Work Location: One location
Expected start date: 20/04/2023
