Customer Support - Remote

Customer Support - Remote Liverpool, England

Dankybit.
Full Time Liverpool, England 10.56 - 12.04 GBP Today
Job description

We are a customer-focused company seeking a driven and dedicated individual to join our team as a Remote Customer Service Specialist. As a member of our team, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Troubleshoot and resolve customer issues and complaints by investigating and finding solutions.
  • Maintain a positive and empathetic demeanor with customers at all times, even in difficult situations.
  • Accurately document customer interactions and transactions in our customer service database.
  • Collaborate with team members and other departments to resolve complex customer issues.
  • Stay up to date on product and service information to effectively assist customers.
  • Provide proactive and creative solutions to improve the customer experience.
  • Continuously strive to improve customer service skills and knowledge through training and self-development.
  • Meet or exceed performance goals and customer satisfaction metrics.

Requirements:

  • Excellent verbal and written communication skills.
  • Strong active listening skills and ability to solve problems effectively.
  • Ability to handle a high volume of customer interactions in a fast-paced environment.
  • Excellent attention to detail and accuracy.
  • Ability to work independently and as part of a team.
  • Ability to work flexible hours, including evenings and weekends.
  • Strong computer skills and proficiency in customer service software and databases.
  • Passion for providing exceptional customer service.
  • Ability to adapt and thrive in a constantly changing environment.

Why work with us:

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing company.
  • Training and professional development opportunities.
  • A supportive and inclusive team environment.

We are seeking individuals who are self-motivated, solution-oriented, and eager to make a difference for our customers. If you are a customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.

Customer Support - Remote
Dankybit.

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