Customer Support Officer York, England
Job description
An excellent opportunity has arisen within Building Services at City of York Council for a candidate with experience in Customer Service to provide high quality support to our customers alongside administrative support.
You will working as part of a team helping to provide an efficient responsive repairs service to our customers in and around the York area.
- You will be the first point of contact to our many customers, dealing with a large volume of telephone calls which requires excellent listening skills along with incoming emails demanding a high attention to detail with timely responses in a professional and efficient manner.
Training will be provided to ensure you are competent raising works orders, arrangement of appointments that suit the requirements of customers and scheduled correctly using our dynamic scheduling system including.
You will also be required to liaise with contractors and tradespersons as you deal with customer enquiries.
The ability to deliver a consistent positive customer experience, even when under pressure. It is key when undertaking this role you have knowledge of Microsoft Office applications.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information, or an informal discussion, please contact Rebecca Beardshall, Customer Support and Planning Team Leader at [email protected]
Closing date: Sunday 2 July 2023 at 12 midnight
Interview date: To be confirmed
