Customer Support Executive (Nights 5pm -2am) Gateshead, England
Job description
MindGym use the latest behavioural science to transform the performance of companies and the lives of people who work in them. But don't take our word for it. Since we started MindGym in 2000, we've partnered with most of the world’s top 500 companies, equipping them with an all-important human advantage.
About the role
An exciting opportunity has arisen to join MindGym's operations team in our new Operations Shared Service Centre in the North-East. This role is well suited to an operations administrative professional with experience of supporting a global organisation.
This role offers a superb opportunity to work with people across the entire global business and at all levels. You'll learn how a core operational team runs in a fast-paced environment, and it will provide a great foundation from which to build an exciting career.
What you'll being doing
- Supporting a range of critical operational processes that support MindGym in providing a superior service to our clients
- Working closely with the Product, Sales and Customer teams to support their work
- 1stLine technical support, applying product and systems knowledge to help resolve issues for our clients and internal stakeholders
- Utilising operational tools and project management platforms, such as Hive, to drive efficiencies
- Facilitating communication between key stakeholders and internal departments
- Liaising with stakeholders in both our UK & US teams, helping us work towards the alignment of working practices
About you
- Client-oriented
- Organised with excellent attention to detail
- Exceptional written and verbal communication skills
- Problem solver with a positive mindset
- Ability to multi-task multiple concurrent work activities
- Flexible & adaptable – you'll be cross trained in a number of processes so that you'll be able to support processes in line with business priorities
- A strong team player and desire to see the team succeed as a whole, but also, when required, the ability to establish priorities and work independently
- Ability to learn new tools and processes quickly and disseminate that knowledge cross-functionally
- Inquisitive and curious by nature, with a hunger to learn
- Analytical and data driven – a good level of competency in Excel
- Reliable, dedicated and hard working
Job Types: Full-time, Permanent
Salary: £25,000.00-£27,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Free fitness classes
- On-site parking
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
- Night shift
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Language:
- English (required)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Gateshead, NE8 1AN
