Customer Support Executive London, England
Job description
About us
YouLend is a rapidly growing FinTech that has hubs set up across the world working alongside SME’s to FTSE100 global businesses. Our product is an embedded software for the world’s largest e-commerce platform. Headquarters based in a modern stylish office space in the heart of London the culture is all about success. We believe that financial services wont delivered by the banks in the future but by customer oriented embedded tech companies and we are leading from the front.
The Role
You will be communicating with business owners daily by answering inbound calls and answering any questions they may have. You will also be monitoring our support and customer service inbox to ensure we reach top service levels. Working with a variety of enterprise technology platforms and YouLend proprietary solutions to process applications and answer customer queries. Handling complaints and customer satisfaction through problem solving any issues our existing customers have.
Skills you should have:
- Excellent communication skills – with the ability to interact via phone and email
- Customer focused mindset
- Sociable – with a desire to work in a company with a great culture
- Comfortable with Microsoft excel
- Sociable, with a desire to work in a company with a great culture.
- Not afraid of a challenge, rather, you are looking for one!
Why join YouLend?
We are an equal opportunity employer and value diversity. We do not discriminate in employment and personnel practices based on race, sex, age, disability, religion, nationality, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are exclusively decided based on qualifications, merit, and business need.
We offer comprehensive benefits package that includes:
- Social events
- Learning and development opportunities
- Corporate benefits such as free lunch, private health care, pension and many more.
- Modern and sophisticated office space in Central London.
Salary: 26,000k (depending on experience)
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