Customer Support Coordinator Solihull, England
Job description
“The Wise mission is to improve self-employment, for both the individual and the companies that engage them, through technology and services.”
We are looking for new members to join our Client Support team. Candidates should be self-sufficient, organised, and motivated to help clients across all areas of the business. This role will be primarily office based within a team of 6 people, supporting a team of Regional Account Managers with diary management, as well as supporting end-users with how to use the system. The role offers excellent training on our full range product and services.
We Improve Self Employment.
How do we do it? With world-class products and unrivalled service. We are changing the game, giving the self-employment industry tech they’ve never had, benefits they could never access, and bullet-proof protection. Over 250 companies use Wise, and in 2021 we have experienced a 250% growth in users, and we're just getting started. Make a Wise choice and join a super ambitious team with a rewarding culture and exciting product roadmap.
Our Culture.
Everyone in the Wise team is involved in our company’s vision and success. Building the best products means we need the best team, we’re really proud of the team we’ve built so far and want to continue that growth. We’re looking for passionate and collaborative self-starters that like to get things done and know how to have fun while doing so. In return, our team is rewarded, recognised, and celebrated!
Sounds great right? However, I bet you’re thinking “but what skills do I need for this role!?”
Quite simply, we want to work with people who can overcome problems by making them look easy. We’re passionate about investing in people and below are some of the attributes you may already have:
Experience in dealing with multi-channel inbound customer enquiries, providing support and advice, ideally in a contact centre environment or similar
Ability to quickly learn new systems and processes and be able to train and communicate these effectively to others (with differing technical knowledge) in a clear and concise manner
Experience in providing administrative support for teams including diary management, in a highly organised and timely manner
Exceptional ability to communicate with stakeholders and end-users at all levels and backgrounds, fostering positive business relationships
Proficient in using internal CRM systems for updating customer records and documenting all customer interactions
Proficient in general IT systems such as Google Workspace (ideal) and Microsoft Office, as well as internal communication channels such as Slack and Microsoft Teams
Highly accountable and able to work autonomously, with a passion for delivering excellent customer service
Ability to understand problems, identify root causes, and develop solutions
Decisive and resilient
The ability to think outside the box and deal with senior management
It would also be beneficial if you had any experience with:
Holding product demonstrations for customers
Working in logistics or a similar environment (highly desirable)
Providing support for transitioning prospects into active users
Creating long-lasting and loyal customer relationships
Promoting the value of the product
Assisting in creating training courses and educational materials
Being the first point of contact for customer complaints and concerns
Managing new launch rollouts across all customers
Salary & benefits.
Basic salary - £25,000 - £30,000 per annum
Company bonus (discretionary) - up to 10% of your annual salary
5 weeks (25 days) annual leave + bank holidays and your birthday off
Flexible working hours and a hybrid work environment
Private Medical Insurance
Access to 24/7 private GP, mental health services, physiotherapy and additional health & wellbeing benefits
Enhanced pension scheme
Regular socials, team lunches, and away days
Gym membership contribution up to £50
Bottom line.
We’re offering an amazing opportunity to work directly with clients to help solve their problems and ensure their satisfaction while they have an active account with us.
We're looking for enthusiastic, mission-driven people who fit our values and are passionate about what we do. You're encouraged to apply even if your experience doesn't exactly match the job description.
If you would like to find out more about the role and the Wise mission - we’d love to hear from you!
