Customer Support Consultant

Customer Support Consultant Birmingham, England

Pendragon
Full Time Birmingham, England 10.56 - 12.04 GBP Today
Job description

Customer Support Consultant

Pinewood

Pinewood Technologies currently has an exciting opportunity for an enthusiastic, customer focused, Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system, Pinewood DMS.

As a Customer Support Consultant at Pinewood, you will assist our customers with any day- to-day queries, help trouble shoot problems, and provide client training.

Other responsibilities will include:

  • Providing clients with an excellent customer service via phone, email, and webchat
  • Diagnosing and finding solutions to customer queries in a timely, professional manor
  • Developing relationships with stakeholders across the business, and communicating product related issues to the relevant team
  • Logging and investigating outstanding tickets
  • Contributing to and helping develop Pinewoods internal knowledge base
  • As your knowledge grows, providing support to more junior members of the team

This is a full-time position on a three-shift rota (7am- 3:30pm, 09:00am- 5:30pm and 10:30am[1]7:00pm) Occasional weekend and bank holiday work is also expected and will work on a rolling shift pattern.

About you

The ideal person for this role will be a natural people person, with an ability to understand the needs of the customer. You’ll have an inquisitive mindset and get satisfaction from solving complex problems.

You will also need

  • 1+ years’ experience in a similar role- IT Support, Helpdesk Advisor etc
  • Any experience working in a dealership is desired but not essential
  • Strong time management skills with an ability to prioritise your own workload
  • Educated to degree level OR equivalent in work experience
  • Excellent phone manor, with an ability to think on your feet
  • An interest in the IT and/or Automotive industry
  • A full driving license, OR be working towards passing a driving test

What’s in it for you?

This is an excellent opportunity to join a growing software company and make a direct impact on our clients experience. We offer on the job training, a flexible work environment, and an opportunity to develop a long term career with our business.

You can also expect

  • Competitive starting salary- £25K per annum
  • Pinewood Technologies PLC 2 26/10/2022 09:14:00
  • 5% stakeholder bonus scheme
  • Flexible mix of home and office working
  • 25 days holiday
  • Regular 1-2-1s and career development opportunities
  • Free onsite gym
  • Life insurance
  • Employee recognition and rewards
  • Regular social events
  • Discount vehicle schemes
  • Corporate company discounts

About Us

Pinewood Technologies was established in 1981 with its head office based in Birmingham, UK. We offer a cloud-based Dealership Management System for retailers in the automotive sector globally.

Our DMS lets automotive retailers work more efficiently and enables them to provide better customer service – which results in a higher profit for the retailers. Our system is complimented by a range of integrated mobile apps which help further digitalize processes within the motor dealership. Our customers represent over 50 major automotive brands, with over 30,000 people using our DMS every day in the UK, Nordics, South Africa, Asia Pacific and various countries across Europe.

You can find out more about us here: https://www.pinewood.co.uk

Customer Support Consultant
Pendragon

www.jobsatpendragongroup.co.uk
Nottingham, United Kingdom
Bill Berman
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Public
Motor Vehicle Dealers
1989
Related Jobs

All Related Listed jobs

Floor Staff The Dirty Onion
The Dirty Onion Belfast, Northern Ireland 10.42 GBP HOURLY Today

The successful applicants will have (at least 6 months) in a similar busy city centre bar where service and quality is paramount.

Commis Chef
Lock Keeper Keynsham, England 11 - 11.5 GBP HOURLY Today

Commis Chef The Lock Keeper is a traditional pub, located on the banks of River Avon in Keynsham, between Bristol and Bath. It is a grade 2 listed building

Real Estate/Alternatives Fund Accountant
Royal London Group London, England 44200 - 61734 GBP ANNUAL Today

It acts as main point of contact within RLAM for real estate fund accounting technical queries and provides key support for new product launches and other

Part Time Waiting Staff
Harvester Swindon, Wiltshire, South West England, England 17194 - 20148 GBP ANNUAL Today

As Part Time Waiting Staff at Harvester - Swindon, you will give a warm welcome and excellent service to everyone who visits, serving food and drink to our

Executive VFX Producer
The Mill London, England Today

Managing UK sales and projects through optimal use of Hubspot. Building senior client relationships for key Mill strategic accounts and driving revenue as an