Customer Support Centre Advisor Manchester, England
Job description
Do you want to make a genuine difference to the lives of dogs across the country? Are you looking for a contact centre role that measures success on service rather than sales?
Dogs Trust is the UK’s largest dog welfare charity and normally cares for around 14,000 dogs across its network of 21 rehoming centres in the UK and one in Dublin. We have an exciting new strategy with the ambition to transform the way we work to ensure every dog lives life to the full. We want to be there to help even more dogs and their owners, but at the heart of what we do is our commitment to never put a healthy dog to sleep and that together we never have to let any dog down..
Customer Support Centre Advisors are the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public. Advisors provide the best customer service with every interaction and liaise regularly with colleagues in the support centre, our network of rehoming centres and our London offices.
The Customer Support Centre is multi-channelled, with a mixture of inbound, outbound and email traffic which receives calls and emails for our network of 21 rehoming centres in the UK. The Customer Support Centre also receives calls for several dedicated hotlines in the organisation along with making outbound post adoption support calls. The role will involve delivering exceptional customer service on every interaction for all sorts of queries coming into the organisation.
Normal hours in this role are 40 per week, our national Customer Support Centre is open from 8am-8pm Monday to Friday and 8.30am-5pm on weekends and bank holidays. Due to the nature of our operation, you will be required to work every other weekend. (2 weekends per month) Some bank holiday work is also required. The role is currently hybrid working, with two days a week at our Manchester office (M34 3SG) and three days remotely. Some UK travel may be required as and when needed.
To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role.
At Dogs Trust we value diversity and we're committed to creating an inclusive culture. We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission. Should you need any adjustments to the recruitment process, either at application or interview stage, please contact us here
