Customer Support Slough, Berkshire, South East England, England
Job description
Software Support Consultant
We’re looking for a customer support person who is based in the UK to join our team.
The Company
For more than 35 years, MCS Rental Software has devoted itself to making life easier for hire companies across the globe.
Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.
The Role
As one of our Software Support Consultants, you will be the helping hand that our customers count on, combining your love of technology with your love of helping people.
Our small but mighty support team speaks multiple languages, helping to support our customers across the globe. Through your conversations with our customers, you will understand their needs and concerns and anticipate future questions. From dealing with customer queries to resolving and advising on technical problems helping them get the most out of our software solutions.
You will cultivate a mastery of our software solutions, helping users wherever they need it: via email or over the phone. You will also share your insights with the rest of the team and our customers. And your curious nature will find you investigating bugs too.
Most of all, as our Software Support Consultant, you’ll relish every opportunity to inspire, delight, and exceed our customer's expectations. So much so that they share their experience with others!
Why work at MCS?
Our staff are passionate about rental We pride ourselves on creating an informal, vibrant working environment with a culture that is built upon respect and encouraging empowerment. As a result, we have achieved an excellent average length of employment of 10 years.
Headquartered in Maidenhead, UK, ideally, we would love to have you in the office regularly each week but we understand that if you live too far from us that the work can be remote.
Benefits:
● 22+ days holiday rising to 25
● Private Healthcare
● Flexible benefits scheme
● Pension
● Company events
Salary: £30,000.00-£38,000.00 per year
You should apply if:
● You’ve worked in a customer support role before.*
● You love technology and love to learn!
● You thrive on helping others in a fast and friendly way.
● You have excellent written and spoken English to express even the most complex solutions, clearly and simply.
● You enjoy diving into the details to solve tricky problems and are constantly looking at how you can solve the next problem before it happens.
● You're also familiar with or would like to learn Microsoft SQL.
● You’re empathetic and patient. You take time to understand a customer's needs and know that patience and understanding are the most important ingredients in helping a customer with their concerns. Even the smartest people make mistakes.
* Right now, we’re looking for someone with at least 1-2 years of experience in customer support, to help scale our team. We know there are great candidates for this position who have worked in other industries or have transferable skills. If that’s you or you're not sure feel free to get in touch. We're growing and we’d love to hear from you and chat about this or future opportunities to join the MCS team!
Hiring process:
- Introductory video call with our recruiter
- Video call with our MD
- Video call with the Hiring Manager
- A role related task
- Final in person interview
Please note: This role is only open to those who are located in the United Kingdom.
Job Types: Full-time, Permanent
Salary: £30,000.00-£38,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Experience:
- IT Support: 1 year (preferred)
- SQL: 1 year (preferred)
- Customer support: 1 year (preferred)
Work Location: Hybrid remote in Slough, SL6 3LW
Reference ID: LB0702MCGSC
