Customer Support Associate London, England
VivaCity
Full Time
London, England
25000 GBP ANNUAL Today
Job description
We are looking for a diligent and dynamic Customer Support Associate to join our Customer Operations team. Salary: £25,000 pa. Reporting to Amy King our Customer Support Lead. Location: London with work from home and flexible options, 1-3 days per week in the office.
About Us
We are currently rolling out thousands of sensors worldwide. Our Operations team is responsible for the build, install, remote deployment, monitoring, customer implementation, customer aftercare and management of our network of Internet of Things sensors and customers.
Until now, we’ve delivered Customer Support through our existing Operations and Commercial teams, now is the right time for us to consolidate this into a specialist team to excel in delivering first class customer outcomes, experiences and impact.
About You
You are someone with a natural curiosity or passion for technology and an obsession for positive customer experiences, outcomes and impact. We’re passionate about developing all of our team members and there will be opportunities for this role to develop into many multi-disciplinary areas of the organisation alongside leadership development.
You’ll have a great enthusiasm for tech, a natural ability and desire to help solve problems for customers and are looking to jump start your career in tech.
What you'll be doing:
- Responding to customer queries using via ticket, email and phone
- Handling alerts and notifications for our internal systems
- Building and maintaining our Customer Portal
- Organising maintenance of our customer’s sensors with internal and external teams
- Offering advice and best practice for the use of VivaCity’s solutions
What we need you to have:
- Excellent communication skills, both written and verbal
- An understanding and desire to learn about the technology VivaCity provide
- Natural problem solving skills and an obsession with ownership of tasks until resolution
- Previous experience working with customers to provide a service or solve issues
What we'd love to see:
- Passion for transport, urbanism, mobility, local democracy or sustainable transport systems
- Computer vision and/or Artificial Intelligence experience or interest
What we offer:
- 25 days of holiday
- Flexible working hours and work from home
- Up to 30 days per year work from abroad
- Up to 3 flexible bank holiday days
- 3% employer pension contribution
- £200 total working from home budget
- £850 per year learning and development budget
- Enhanced parental leave
- Up to 3 ‘childcare’ or ‘dependant’ days per year
- Mental health support through Spill
- Discounted gym memberships through GymFlex
- £50 per person per quarter team social budget
- Additional entertainment budget and company parties
- Office food and drinks
- Optional Bupa healthcare and dental care through salary deduction
- Eye care vouchers
- Seasonal Flu jabs
- Cycle to work scheme
- Payroll giving through salary sacrifice
You don't need to have done all of these things before, but to excel in this role you will need to be keen to learn and comfortable working in a dynamic, fast paced environment. If you're close to what we're looking for, please consider applying. Experience comes in many forms, skills are transferable and passion goes a long way.
We offer flexible working policies and a benefits package that includes a personal development budget, cycle to work scheme, and regular, varied events. This is an exciting opportunity to take an active part in shaping the future of an energetic company dedicated to revolutionising the way our cities work.
VivaCity
https://vivacitylabs.com/
London, United Kingdom
Mark Nicholson
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Computer Hardware Development
2016
