Customer Support and Communications Remote
Job description
Customer Support and Communications Job Vacancy - 20 Hours weekly.
This is a full time role, 20 hours weekly, offering flexible hours.
iHaveit is an eCommerce marketplace, similar to eBay, with focus on selling physical music products, such as vinyl records, CD’s, DVD’s.
iHaveit has a job vacancy for a Customer Support Agent, who will answer day-to-day messages with our Customers and Partners, and will manage day-to-day eCommerce marketplace service levels, answering questions, and resolving issues.
The key priority of this role is to ensure that iHaveit provides excellent customer service, focusing on responding to the many messages we receive from customers and Partners.
Secondly, work with our marketplace partners to support service level and operational commitments and defect resolution.
Below is a summary of key activities
1. Manage customer communications, delivering excellent customer service, responsible for communications with customers, resolving product queries, supplying information, and assisting with general questions, ensuring customer satisfaction is maximised.
2. Ensure iHaveit relationships with our eCommerce Partners are managed, such as eBay, Amazon and other marketplaces, managing service levels, performance levels, issues and needs.
3. Work with iHaveit sellers to resolve open issues
4. Work with Buyers and eCommerce Partners to resolve feedback issues
5. Work with eBay to resolve defect issues
6. Work with Amazon to resolve defect issues
7. Work with OnBuy to resolve defect issues
8. Plus other activities that are covered in the iHaveit Customer Service administration area.
9. Assist the warehouse with order processing as/if required
This is a full time job, 20 hours weekly. Hours worked can be flexible, working around school runs or other needs, But the hours must include two hours each Saturday, as part of the 20 hour weekly schedule.
This is a Hybrid Home Office and Office Role, requiring multi-tasking abilities, to cross over many different activities.
The role is located in Swindon, UK, we will only consider candidates located in our region.
Job Types: Full-time, Part-time
Part-time hours: 30 per week
Salary: £10.00-£12.50 per hour
Benefits:
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- Are you able to drive to Blunsdon, Swindon. How many miles do you live from Blunsdon?
- Do you have experience Messaging Buyers on Amazon, what experience do you have selling and communicating with customers on Amazon
- Do you have experience of working in a Customer Services department, receiving and answering customer messages, provide details
- Do you have experience Communicating with Buyers on eBay, what experience do you have selling and communicating with customers on eBay
- Did you notice this Job is full time, for 30 hours weekly. Not 40 hours weekly. And did you notice the job requires some working hours in the weekends.
Work Location: Remote
Reference ID: iHaveit 53423
