Customer Support Analyst London, England
Xactly Corporation
Full Time
London, England
33547 - 57672 GBP ANNUAL Today
Job description
Overview:
We deliver this 100% cloud solution by unleashing human potential. Our employees live our CARE values by focusing on customers’ success and treat every user of our products as a member of our family. Every one of us is accountable to keep our word, own our mistakes and show up with an optimistic spirit. We respect each other and value the differences that make us diverse. And we strive for excellence in everything we do - from the innovation in our products to the fun at our events.
THE OPPORTUNITY
THE SKILLSET:
WITHIN THREE MONTHS, YOU’LL:
WITHIN SIX MONTHS, YOU’LL:
WITHIN TWELVE MONTHS, YOU’LL:
Benefits
The compensation range is specific to the posted job location and role and takes into account the wide range of factors considered in making compensation decisions but not limited to skill sets, experience, training, licensure, certifications, performance, and market and peer comparisons. Salary ranges allow for
A reasonable range estimate is “$30,000 to $39,000 GBP and applicable bonus.
Applications will be accepted only for those currently residing in the posted country for this role. There is no expectation of approval for an international relocation for this job.
OUR VISION:
OUR CORE VALUES:
Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
#LI-RJ1
Xactly has helped thousands of companies and millions of sellers around the world beat their revenue targets. Using the Xactly Intelligent Revenue Platform, leaders look past the current quarter to create revenue streams for long-term growth. It is the only solution that aligns seller behavior with boardroom strategy to create a resilient, predictable and profitable business.
We deliver this 100% cloud solution by unleashing human potential. Our employees live our CARE values by focusing on customers’ success and treat every user of our products as a member of our family. Every one of us is accountable to keep our word, own our mistakes and show up with an optimistic spirit. We respect each other and value the differences that make us diverse. And we strive for excellence in everything we do - from the innovation in our products to the fun at our events.
THE OPPORTUNITY
As the Customer Support Analyst at Xactly Corporation, you’ll will be responsible for providing excellent customer service and support a variety of customers. Support works with Sales, Customer Success, and Engineering to guarantee that customers are successfully adapting our product. Customer We are seeking engaging, adaptable, attentive, customer focused individuals who are confident at problem-solving and being customer-friendly team members.
THE SKILLSET:
- French speaker
- BS/BA required
- Excellent customer service skills
- 2-5 years of experience working directly with customers in a Customer Support related role
- Strong problem-solving skills
- Excellent written and verbal communication skills via phone and email
- Ability to work as a positive team member, either individually or as a group
- Basic knowledge in Microsoft Excel and Word Document
WITHIN ONE MONTH, YOU’LL:
- Explore tools used by Xactly Support such as Xactly Incent and the entire Xactly product suite, Salesforce, Atlassian JIRA, Zoom and more.
- Explore and become familiar with standard day-to-day Global Customer Support processes.
- Resolve password and access issues.
WITHIN THREE MONTHS, YOU’LL:
- Reviewing maintenance and testing processes.
- Review Operations and Engineering scenarios.
- Hands-on initial build-out of your own Xactly business environment.
WITHIN SIX MONTHS, YOU’LL:
- Be able to work independently supporting Xactly’s customers.
WITHIN TWELVE MONTHS, YOU’LL:
- Develop product and customer expertise to collaborate cross functionally with our Product Management, Engineering, Professional Services and Operations team.
Benefits
- Paid Time Off (PTO)
- Comprehensive Medical, Dental, and Life Insurance Coverage
- Tuition Reimbursement
- XactlyFit Gym/Fitness Program Reimbursement
- Kitchen Stocked Daily with Tasty Snacks, Fruit, and Drinks (if you work in office)
- Annual Allocation of Volunteer Days
- Group Pension Scheme and Group Income protection
- Generous Employee Referral Program
- Bi-monthly Corporate Massages
- Regular Team Nights Out
- Full access to Grokker, our health engagement and employee wellbeing platform
The compensation range is specific to the posted job location and role and takes into account the wide range of factors considered in making compensation decisions but not limited to skill sets, experience, training, licensure, certifications, performance, and market and peer comparisons. Salary ranges allow for
growth opportunities as the employee develops new skills and/or hones current skills.
A reasonable range estimate is “$30,000 to $39,000 GBP and applicable bonus.
Applications will be accepted only for those currently residing in the posted country for this role. There is no expectation of approval for an international relocation for this job.
OUR VISION:
Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals.
OUR CORE VALUES:
Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.
Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
#LI-RJ1
#Remote
Xactly Corporation
http://www.xactlycorp.com
Los Gatos, United States
Christopher W. Cabrera
$100 to $500 million (USD)
501 to 1000 Employees
Company - Private
Software Development
2005
