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Job description

Based in City of London, Guardian HR is a rapidly growing, progressive business that offers its employees career development in a fast-paced, collegial working environment.
We offer Recruitment services designed to meet our clients’ individual business needs - from planning stages and all the way through to onboarding and induction. Whilst striving to deliver excellence in our working practice, we support clients in the end to end recruitment process.

We are looking for talented Customer Support Agent to work for our award-winning client in the Fintech and Payment Industry.

What you will be doing:

• Follow communication procedures, guidelines and policies
• Provide high quality technical help desk and customer support via e-mail, live-chat and phone
• Transfer accurate information to customers with quality service and customer satisfaction
• Dedicated to resolving customers' issues or problems
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
• Work with different marketing campaigns
• Achieve targets and goals given by team leaders, management or any party that was approved to give such

Desired skills & experience:

• Proven experience of delivering customer excellence
• Outstanding verbal and written French language skills
• Competence with MS Word and MS Excel as well as general use of MS Windows
• Multi-tasking ability
• Ability to work in a team environment
• Ability to solve problems, initiative and resourceful

Job Type: Full-time

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person