Customer Support Advisor Carrickfergus, Northern Ireland
Job description
Customer Support Advisor
PPG
Position Summary
We now have an exciting permanent vacancy for a Customer Support Advisor within our Architectural Coatings division, based in our Carrickfergus Office. We’re looking for a customer focused individual to join our friendly and supportive team. You’ll need excellent communication and organisational skills, along with a proven track record of delivering brilliant customer service utilising your communication and interpersonal skills. You’ll have a good working knowledge of Microsoft Office, especially Excel and Outlook. Experience of working in an administrative or retail environment would be desirable but not essential.
Our Story
At PPG, our purpose is to protect and beautify the world. A global organisation with operations in almost 70 countries and a member of the Fortune 500, we’ve been trusted by customers for almost 140 years. We’re proud to be the home of household brands including Johnstone’s and Leyland paints alongside many other trade and retail brands. We are committed to delivering lasting value for stakeholders and customers by following the PPG Way - operating with integrity, working safely, respecting the contributions of our people, preserving the environment and supporting the communities where we operate. To find out more about PPG, visit https://www.ppgpeople.com/the-ppg-way
A day in the life of…
As a Customer Support Advisor, your responsibilities will include:
- Entering customer pricing and credits in a timely, accurate and efficient manner
- Sending customers order acknowledgements and invoices when requested
- Investigating and responding to all customer queries, enquiries or complaints
- Providing key support to sales representatives and all other areas of the business
- Taking an active role in telesales events
- Building exceptional relationships with customers
- Gaining a thorough knowledge of all PPG and 3rd party products, and the competitive environment in which PPG operates
- Ensuring you are up to date with promotional activity at all times
The hours of work for the position are 35.25 hours per week, Monday to Thursday (8.30am to 4.30pm), and Friday (8.30am to 3.30pm). This is a full time permanent role.
What we can offer you…
- A full four-week training programme.
- A competitive salary and benefits package, including private healthcare
- Staff discounts
- 25 days annual leave in addition to Bank Holidays
- Be part of a dynamic, progressive company working as part of a supportive, friendly team who invest in the development and engagement of our people
Equal Opportunities statement
At PPG, we aim to champion all employees, empowering them to show up as their authentic selves, and allowing everyone to reach their full potential. We know that diverse teams perform better and we want our people, no matter who they are, to have the opportunity to be the best they can in all that they do and we are committed to creating a workplace that is inclusive and supportive of everyone.
If you’d like to hear more about what it’s like to work at PPG, take a look at our partnership video with ITN as part of International Women’s Day 2023, celebrating the career stories of some of our talented people: https://globalgamechangers.itn.co.uk/
