Customer Support Advisor Coventry, England
Job description
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
We are looking for staff to join our contact centre teams. With a start date of the 2nd October, we are looking for strong communicators, who can drive service levels within our Customer Support Hub. You will be handling inbound calls from customers and managing to support customers dealing with noncomplex repairs, or basic tenancy queries. Once training is completed you would move either into a Repairs or Tenancy focused support role.
The Hub is operational Monday – Friday 8am to 8pm and Saturday 8am to 1pm – and we are looking for staff who can work a shift pattern in those hours.
This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you'll achieve
- Provide a first-class service, aiming to resolve queries at first point of query.
- Deal with inbound calls, email and webchat.
- Work with wider teams across the business and deal with external contracts.
- Drive a customer service focus across either repairs or tenancy
- Demonstrate excellent empathy, resilience, and strong interpersonal skills.
Essential skills
- Experience of customer service – strong interpersonal and communication skills.
- Strong IT skills – ability to accurately update customer records.
- Active listening skills – ability to be empathetic and customer focused.
- Flexible approach to work – shift pattern between 8am and 8pm Monday to Friday and 8am to 1pm Saturday.
Desirable skills
- Experience within housing industry - either with a repairs or tenancy focus.
Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
- Online application
- Interview(s)
- Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
