Customer Support Advisor Edinburgh, Scotland
Edinburgh Airport
Full Time
Edinburgh, Scotland
24648 GBP ANNUAL Today
Job description
Role overview
Reporting to the Customer Support Team Leader, the Customer Support Advisor connects with customers wherever they want to be met and ensures that their queries, compliments, complaints, and feedback are heard. The aim is to have good conversations that convert into great experiences.
As a Customer Support Advisor, you will be responsible for feeding the voice of the customer back to the relevant stakeholders. You will be responsible for 1-2 areas of expertise and will assist the measure of customer satisfaction and shape continuous improvement strategies.
Reporting to the Customer Support Team Leader, the Customer Support Advisor connects with customers wherever they want to be met and ensures that their queries, compliments, complaints, and feedback are heard. The aim is to have good conversations that convert into great experiences.
As a Customer Support Advisor, you will be responsible for feeding the voice of the customer back to the relevant stakeholders. You will be responsible for 1-2 areas of expertise and will assist the measure of customer satisfaction and shape continuous improvement strategies.
The successful candidate will undergo an 8 week on the job training period. Shifts will be Monday to Friday for the first month before staggering start and finish times and potential for some weekend work after the training period is complete.
Edinburgh Airport
www.edinburghairport.com
Edinburgh, United Kingdom
Gordon Dewar
$100 to $500 million (USD)
501 to 1000 Employees
Self-employed
Airlines, Airports & Air Transportation
1977
