Customer Support - 23k - Hybrid / North Belfast Belfast, Northern Ireland
Job description
VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of a Customer Support Specialist. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.
This is a Hybrid working position - 2 days work from home & 3 days will be spent in the Belfast office - in Dargan Crescent. First week will be training in-office - Full Equipment provided for home working.
Permanent position.
This is one of the best call handling roles on the market.
Salary
£23,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment
Responsibilities
- First point of contact for our customers via inbound calls and other methods of communication.
- Providing a great customer service experience.
- Direct, when appropriate to other departments to address the customer's needs.
- Accurately recording/logging interaction with customers and updating account information.
- Working with management to maintain best practices for efficient communication with customers.
- Address customer questions about new products, services, promotions
The Ideal Person
- Experience working in a similar role
- Strong communicator
- Positive person
- Great telephone manner
- Great attention to detail levels
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
Our recent candidate feedback-
‘’Excellent service tailored to job search requirements. VANRATH were very helpful and kept me informed of potential roles and quickly secured my next role! Fast and efficient service would highly recommend.’’
‘’Would highly recommend Vanrath recruitment agency. They have been a massive help to myself within such a short period of time. Always a wide range of opportunities and jobs with this agency. Staff are always friendly and helpful.’’
‘’VANRATH has helped me secure a job in my field of interest. They were great help during my search and application for my current job, and were always happy to help me and answer questions. Great service and great person wholeheartedly recommend if searching for a job.’’
‘’I was contacted by VANRATH in regards to a job I had applied for. They were extremely helpful and gave me a number of positions to apply for. They had interviews set up in a number of hours and I secured a position within days. They kept we well informed throughout the process and has continued to touch base after I have started my new role. Couldn't recommend enough.’’
Job Type: Full-time
Salary: £22,000.00-£23,000.00 per year
Benefits:
- Company pension
Work Location: Hybrid remote in Belfast
Reference ID: CS4-V
