Customer Success Manager/Strategic Account Manager (FT) London, England
ROI Hunter
Full Time
London, England
45000 - 50000 GBP ANNUAL Today
Job description
Who are we looking for? A customer-centric professional with a strong interest in Social Media who wants to move in their career and gain new experience while working with the biggest e-commerce clients in Europe.
Where? London UK. This is a flexible work-from-home setup where the candidate should have the ability to travel to the office (Uncommon, SE1 4PG) for onboarding and to occasionally meet with the clients and the team.
When? On mutual agreement
About the role:
- The EMEA Customer Success team has 10 people and CSMs cover onboarding, auditing, supporting existing clients, and internal discussion with the product development team.
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The team is very supportive, helpful, and collaborative and you would take care of our bigger e-commerce clients
you can expect to help our enterprise clients with onboarding, strategies, audits, and creative ideas to perform well. - You will work closely with their marketing teams to help them achieve their goals.
- The role has a big potential in growth, to help you learn more from digital and product marketing.
Who we are looking for?
- We expect you to have 3 - 4 years of experience in managing/overseeing and/or executing Facebook or Google Ads
- Strong interest in Social Media and a very strong customer-centric experience
- Professional level of English is a must
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Experience from SAAS industry, ideally from Martech or Adtech space
Why should you join us?
You would join the company in a very exciting time when it's ready to scale up and bring you many opportunities to learn and grow. The team is very supportive and lovable so you would also win a bunch of very good colleagues and maybe also close friends. And the company itself is well-known for its great people and professionals and for supporting education and learning.
Work culture:
- We welcome new ideas – collaboration, discussion, and constructive debate is appreciated!
- Great and friendly team members and managers – one of the best things in our company.
- Autonomy – we trust each other and expect employees to be self-driven, proactive, and self-motivated.
- We love to celebrate our success and see our impact.
- Growth - we support each other, as well as your personal development and education based on your job needs.
- Open culture – Questions? Feel free to ask!
Work benefits:
- 33 days of holidays including bank holidays
- 5 paid sick days per year
- Education budget for your development
- Quarterly performance bonus (or commission)
- WFH Subsidy (€150 once per quarter)
- Company and team events (online&offline)
The hiring process:
- Complete a quiz/form
- Meet our Recruiter
- Meet your future Manager
- Complete the task with a buddy
- Final interview and meet the rest of the team
- Get the offer
Who we are:
ROI Hunter is Product Performance Management (PPM) Platform for e-commerce. We are a B2B SaaS scale-up, a Google Premier Partner, and a Meta Partner.
The ROI Hunter PPM Platform provides visibility into each product’s performance across channels and enables companies to derive actionable insights from the data, make business-critical decisions, and optimise their performance marketing efforts for profitability.
Founded in 2014 in Brno, Czech Republic, ROI Hunter now has 85+ Hunters in offices located in Sao Paulo, London, Prague, Brno, and Dubai, with a few of us also working remotely.
Do you like what you’ve seen? Let's chat over a video call or face-to-face and learn more about each other! Apply today!
ROI Hunter
www.roihunter.com
Brno, Czech Republic
$5 to $25 million (USD)
51 to 200 Employees
Company - Private
Advertising & Public Relations
2014
