customer success manager Remote
Job description
About us
Are you looking to join a team of industry disrupters? xix3D is changing the automotive industry with 3D visualization software, and we are looking for our next Customer Success Manager.
xix3D develops and delivers industry-leading 3D configuration software globally for the automotive aftermarket industry. We are innovators; Born from the car aftermarket world, xix3D is a 3D solutions studio that focuses on visualizer configurators and assets for the Wrap industry. We are dedicated to developing new ways to improve, automate and add a layer of technology these businesses desperately need. Join us and help us change the industry forever!
Check out our Instagram(@xix3d) or xix3D.com to learn more about xix3D.
Responsibilities:
- Understand customer needs, objectives, and challenges to provide effective solutions and drive customer success
- Collaborate with cross-functional teams, including sales, support, and product, to ensure smooth customer onboarding, implementation, and ongoing support
- Conduct regular check-ins with customers to assess their progress, address any concerns, and identify opportunities for additional value
- Develop and execute customer success plans, including goals, milestones, and success metrics
- Monitor customer health and engagement metrics, proactively identifying and addressing any potential risks or issues
- Advocate for customers internally, providing feedback and insights to improve product offerings and enhance the overall customer experience
- Stay updated on industry trends, best practices, and competitive landscape to provide strategic guidance and ensure customer success
Required Skills:
- Proven experience as a Customer Success Manager or similar client-facing role
- Strong customer focus and ability to build and maintain relationships with diverse stakeholders
- Excellent communication and interpersonal skills, with the ability to effectively convey complex information and influence outcomes
- Strong problem-solving and analytical abilities, with a focus on finding practical solutions for customer challenges
- Ability to work independently and proactively, managing multiple customer accounts concurrently
- Demonstrated ability to drive customer adoption and achieve desired outcomes
- Familiarity with customer success methodologies and best practices
- Proficiency in CRM and customer success software
Nice to Have:
- Experience in the technology industry or working with SaaS products
- Knowledge of customer success metrics and tools for tracking customer health and engagement
- Previous experience in a customer support or sales role
Job Type: Full-time
Salary: From $80,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- How many years of experience do you have in a customer-facing role, such as Customer Success Manager or similar positions?
- How do you measure customer success and engagement? Can you give examples of key metrics or indicators you use to evaluate customer health?
Education:
- Bachelor's Degree (preferred)
Work Location: Remote
Expected start date: 2023-05-31
