customer success manager London, England
Job description
Hi there! We are the biggest European Python Powerhouse with over 18 years of experience and a deep commitment to Agile principles. Join a group of 500+ professionals dedicated to helping customers build outstanding products.
Are you the NEXT one?
SALARY: up to £5800 gross per month
Job description
STX Next is looking for a Client Success Manager who can own the entire post-sales relationship with our new and existing clients. Working directly with the Country Manager UK and Delivery Managers (SDMs), you will help to improve the client onboarding process, increase retention, and identify opportunities to upsell services.Through ‘get-to-know-you’ calls and ongoing email correspondence, you’ll help the DMs build strong relationships that last throughout the client lifecycle. However, we’re not only all about the numbers – it’s equally important to gather feedback from our clients (measured through third-party interviews, case studies, and referrals).STX Next is a fast-growing “Product Development as a Service” (PDaaS) company. The company’s founder managed to hit on a programming language—Python—well ahead of its time and today the company is capitalizing on this decision. Four years ago, we had 15 clients from Western Europe and the United States. Today, we have more than 50 clients from across the globe.Our multinational, multilingual business development and marketing teams continuously outperform their targets. We have helped STX Next score high on prestigious rankings such as the Financial Times 1,000 and the Deloitte Fast 50 Central Europe and we’re eager to achieve even more recognition with your help.
Requirements
RESPONSIBILITIES:
- Overall management of the post-sales relationship with clients, which includes owning the onboarding process, increasing retention and identifying opportunities to upsell services
- Plan and drive the ongoing account strategy working with the Country Manager UK, DMs, and clients to establish critical goals or other KPIs, Above all else, you will help the client achieve their goals
- Help the DMs establish a trusted/strategic advisor relationship with our clients and drive continued value of our services and solutions
- Work with the Pre-Sales team to facilitate workshops with key clients, both onsite and online
- Work with the Pre-Sales team to prepare and deliver presentations introducing suggested solutions to existing clients (with the help of the DMs)
- Team with the DMs to increase Client Lifetime Value
- Keep up to date on new technology trends and make recommendations to STX Next on potential new service offerings
HOW WE’LL MEASURE YOUR SUCCESS:
Your success will be measured based on retention, lifetime value, and customer feedback metrics. This is a unique opportunity to work together with nearly all of the STX Next departments.
WHAT YOU’LL BRING:
- This is not a pure sales role. We are looking for candidates with a strong entrepreneurial and/or technical background or experience leading product development
- Subject matter expert/industry experience in one or more of the following key industries: Fintech, AdTech, Media and Entertainment
- A high-level understanding of technology and an eagerness to expand on this knowledge
- Strong analytical and critical thinking skills
- A goal-oriented, passionate, high-energy, professional approach
- Excellent communication skills, including strong written and presentation skills. Must be able to communicate effectively with all levels of the organization
- A strong drive to succeed and to participate in the growth of an exciting, fast-paced company
- Willingness to travel when required
NICE TO HAVE:
- Technical background (Web and or Mobile Applications).
- Industry recognized qualifications or certifications relevant to a Business Analyst, Product Owner, or Project Manager role.
WHAT WE’LL BRING:
- Modern software tools to help you do your job effectively including Hubspot CRM, Linkedin Premium, Crunchbase Pro, and many more
- Attractive bonus structure
- Working in a diverse, international team.
- Training; not only in sales and marketing but also technical training covering the newest technologies and recent trends
- Team retreats
- MacBook and additional equipment
- B2B Contract
Benefits
- Work-life balance - We are open to discussing individual needs. Set up working hours and limited remote work scheduled with your team and manager, in a way that works for both sides.
- Reimbursed private medical care and pension plan - We care about the health and well-being of our colleagues.
- Leader’s support - Conferences’, internal trainings’ and permanent meetups’ speakers – join the STX Next crew and work with true enthusiasts and professionals!
- Technology focus - Python and JavaScript are not our only strengths, we are also very good at React Native, IoT, Machine Learning, DevOps and Blockchain.
- Growth review - Junior, Regular or Senior? Every half a year we have a chance to discuss acquired skills and prepare a development plan for upcoming months .
- Workation - Team trips where you have a chance as a team not only to work together, but also integrate f2f.
Don't hesitate, apply today ;)
Job Type: Full-time
Salary: Up to £5,800.00 per month
Benefits:
- Flexitime
- Private medical insurance
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- Are you based in London?
- When would you be able to start?
Experience:
- B2B sales: 2 years (required)
- Customer Service: 2 years (required)
Work Location: In person
