Customer Success Manager London, England

Phrasee

Full Time London, England 32000 - 35000 GBP ANNUAL Today

Job description

We’re Phrasee. Our AI content platform generates and optimizes content that gets more clicks, conversions, and revenue for innovative marketing teams. Phrasee helps with everything from choosing the right words and emojis to analyzing the results of the language you use – all within an enterprise-grade platform built for scaling the best content.

We work with visionary companies such as Sephora, Walgreens, Meta and Williams Sonoma to enhance and personalize their customer experiences across the full customer journey and spectrum of digital brand channels. Phrasee is rewriting the digital marketing playbook one optimized word at a time!

At Phrasee you get to work with a super smart and caring team, who make BIG ideas a reality while having a lot of fun. Our growth plans are fast and global, and we want YOU to be a part of our story.

As a Customer Success Manager within a Global CS Team, you will own a customer portfolio for which you are the central conduit responsible for customer adoption and partnering for account growth and retention.

You will collaborate with multiple internal and external teams, so you will have excellent project management skills, be highly proactive, eager to learn, and operationally efficient.

You will make your customers successful through making the most of the Phrasee platform, hold onboardings, customer calls and present customer reports in QBR Meetings.

What you'll do:

Hold full ownership of your customer portfolio – the customers you will own may be UK or USA based;
Immerse yourself in knowing all there is to know about the Phrasee platform and suite of channels and features - ensuring high levels of platform and feature adoption;
Problem solve and present solutions to customers;
Hold customer calls and Customer Success Meetings both in person and online;
Anticipate, pre-empt, and resolve problems;
Use your commercial eye to spot opportunities for account growth;
Have high project management skills and prioritize your workload;
You will co-own the customer account plan, internal reporting, focused on goals, actions and timelines;
Proficient and able to work with CRM and project tools;
Be a subject matter expert in front of your customers and your peers;

Who you are:

You make things happen – you obsess over your customers’ success;
You easily build strong relationships & rapport and you are a great communicator;
You’re confident in your presentation delivery – online and in person;
You’re a problem solver – you come up with solutions;
You’re adaptable in a fast-paced environment;
You’re driven, self-motivated and dependable;
You have outstanding project management skills - you can manage multiple deadlines and tasks at the same time;
Your admin skills are second to none – you keep a tidy house;
You’re eager to learn and thrive on coaching and feedback;

Your must-have experience:

This can be a great path into the world of Customer Success for the right candidate – experience in this exact role isn’t required but you must be a quick learner and highly motivated.
2+ years’ experience in a similar customer role or relevant experience in Marketing Tech/ESP and/or digital marketing environment would be highly beneficial.

Location:

This role requires a minimum of 2 days per week in our Soho office

Some of our UK Benefits

- 25 days’ vacation + 8 public holidays + additional day for every year of tenure up to 30 days.
- 2pm Friday finish in August.
❤️ - Dedicated Wellness month
️ - Employee engagement platform – Reward Gateway which includes discounts, cashback, shopping, wellbeing
Cycle to work
Anniversary – 3/5/10 years recognition
Access to Learning Management System – Talent LMS
Monthly Recognition – Pay it Phorward
Desana – access to co-working spaces, globally or offices in London

£32,000 - £35,000 a year

Plus quarterly bonus

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