customer success manager Sheffield, England
Job description
Does this sound like you?
You’re eager to progress your career in customer success and your next step is towards an environment where you can impact change. You’re looking for a company that invests in its people, through focused training and enablement to support you personally and professionally. You thrive within a collaborative, caring and supportive team and are eager to share your ideas/influence others to embrace challenges.
It’s important to you that the product you’re selling is impactful and solves real-world problems. You’re looking for an opportunity to be highly visible and absolutely integral to the growth and success of the business.
Complexity doesn’t phase you and you’re very comfortable communicating effectively with senior stakeholders and decision-makers. You’re very commercially minded, driven and most importantly curious about your customers and how you can grow their potential in the future. You know exactly how to cultivate relationships smoothly whilst pushing back where necessary.
To be successful, you’ll have:
- A deep customer focus - with examples of improving customer engagement on software product.
- Business acumen - you use your knowledge of business drivers and strategies to guide your actions.
- Problem solving skills - you actively find solutions with customer needs in mind.
- Effective communication skills - you provide confident and timely communication to internal and external stakeholders, specifically with a variety of senior (c-suite) level customers.
- The ability to negotiate - you’re confident having difficult conversations relating to cancellations or issues. You see these as an opportunity to settle situations equitably.
- A data-driven & analytical mindset - spotting trends and using key data points to inform decision makers or stakeholders.
- A high level of comfort in being adaptable to change - you embrace different ways of working and new ways of operating. You see change as an opportunity to continually learn and improve
What you’ll be doing (in a nutshell):
You’ll be responsible for delivering product deployment to a segment of customer accounts, across a range of industries, and ensuring that they continue to receive the best value from our products.
Using your ability to influence key stakeholders you’ll ensure that our customers’ business goals continue to align, and their overall usage of the platform remains high. As well as proactively educating admins, you’ll also be an ambassador for best practice and systems use.
Day to day you can expect to:
- Drive adoption of the product by increasing average number of customer customisations in key, segmented areas of the portfolio.
- Increase the number of integrated customers by focussing on education and moving admins through the Integrations Pipeline.
- Run educational webinars and training sessions with Admins and internal Champions.
- Curate and nurture the feedback loop between the customer and Product teams.
- Be a reliable point of contact and brand ambassador for Perkbox, correctly triaging customer queries and shortening resolution times by introducing the correct solution point.
Some of the ways we look after our teams:
- Unlimited Holiday, with a minimum of 25 days
- Flexible/hybrid working (2 days onsite per week)
- All the perks on the Perkbox platform!
- Free online GP
- Gym discounts
- £300 learning budget each year for anything work-related
- A home office budget
- Enhanced pension scheme
- Enhanced sick & parental leave
- Free counseling sessions (under EAP)
You can also see the full list of benefits on our careers page!
Why Perkbox?
Our mission is to enable organisations to align their people with their purpose.
We’re an ambitious, fast-paced scale-up where things change all the time. The success of our mission depends on your high expectations, your autonomy and your proactivity. We don’t have a rule book and that’s why we always strive to work better together. We’re up for a challenge to solve problems that are bigger than us, and we promise you one thing for sure - you will never stop growing here.
Perkbox works with companies to care for, connect with and celebrate teams by enhancing their experiences in and outside of work. We have established ourselves as a leader in the UK market by providing an intuitive platform that has a tangible impact on the culture, happiness and well-being of employees across the country!
Get a taste for Perkbox here: https://vimeo.com/500795000/0461976388 and check out our Instagram page @Perkbox.
Here's what our interview process looks like:
- A screening call with a member of the talent team
- An interview with the Customer Success team Leads
- A task-based interview
