customer success manager

customer success manager London, England

Oktopost
Full Time London, England 10.56 - 12.04 GBP Today
Job description

Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI).

Oktopost is searching for a self-motivated and proactive Customer Success Manager to join the global CS team.

Are you a social media junkie? Do you know the ins and outs of Facebook and Twitter? Do you have Customer Success experience in SaaS companies? Have a knack for nurturing and maintaining business relationships? If so, Oktopost, the leading social media management platform is looking for you!

Responsibilities

  • Responsible for all post-sale activities as part of the customers’ journey, including initial onboarding, social strategy, and QBRs
  • Building meaningful relationships with customers at all levels including C-level Executives as a trusted advisor to support and consult on their social strategies
  • Identify and lead opportunities for account growth within your managed accounts
  • Ensure customers derive maximum value from Oktopost, utilize all of their licenses, and collaborate with other Oktopost stakeholder teams to ensure adoption
  • Monitor customer usage data and health indicators, translating them into strategies for success
  • Develop an understanding of typical business challenges faced by customers and appropriately map Oktopost features and associated business benefits to address their needs
  • Become the “voice of the customer”, working with the product team to adjust and build future features and help build Oktopost’s Product roadmap

Requirements

  • 0-2 years experience working as a Customer Success Manager, preferably at a MarTech B2B SaaS company (recent graduates welcome)
  • Strong knowledge of Digital Marketing
  • Proven experience and success in growing a Book of Business of SMB and Enterprise accounts while driving value, crushing numbers, and creating a meaningful rapport with champions and key stakeholders
  • Good understanding of web marketing (social, blogs, RSS, etc.)
  • Excellent presentation, verbal, and writing skills
  • Super organized, quick learner who works well under pressure and targets

About Oktopost

CEO: Daniel Kushner
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Private
Website: https://www.oktopost.com/
Year Founded: 2013

customer success manager
Oktopost

https://www.oktopost.com/
Ramat Gan, Israel
Daniel Kushner
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Software Development
2013
Related Jobs

All Related Listed jobs

Nursery Bank Staff Member
Bright Horizons Family Solutions Liverpool, England 10.42 - 11 GBP HOURLY Today

Working to ensure service excellence for our current and prospective customers. A level 2 or level 3 childcare qualification. Experience as a key person.

Machine Operator
Worksop 11 - 12 GBP hour Today

Machine operators take care of all machine-specific functions such as configuring the equipment, loading and operating the machines, and...

Project Assurance and Governance Advisor
Environment Agency Reading, England 30001 - 40000 GBP ANNUAL Today

As this role will also be supporting the delivery of site visits a full valid driving license is essential. Travel to offices and locations within the project

data engineer
BCN Group Leeds, England 58398 - 33000 GBP ANNUAL Today

Job title: Lead Data Engineer - Synapse

Reports to: Data & Analytics Team Lead

Location: Leeds or...

Real Estate Advisor/Agent - Hybrid/Self-Employed Model, London Based
Findlay&Co London, England 25000 - 200000 GBP ANNUAL Today

Develop and implement customized marketing strategies for properties, including social media advertising, email marketing campaigns, and high-profile listings