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customer success manager London, England

DNV

Full Time London, England 85350 - 53108 GBP ANNUAL Today

Job description

Local Unit & Position Description:

DNV Business Assurance are one of the world’s leading certification bodies, offering a range of solutions to help manage modern business risk. Whether certifying a company’s management system or products, providing training or assessing supply chains, we enable customers and stakeholders to make critical decisions with confidence. Our commitment frequently supports long term ESG goals, and we share in this responsibility by actively contributing to the UN Sustainable Development Goals.

Working as part of our global Key Customer Management team, you’ll drive Business Assurance UK’s growth aspirations within large contracts. With a blend of strategic sales, bid management and account management, this senior sales role is equally diverse as it is dynamic.

Key Responsibilities

The following are aspects of the role, which will flex depending on the market landscape:

Manage detailed bids and tenders
Calculation and preparation of complex quotes
Proactive targeting of prospects, with a focus on self-generated opportunities
Conduct high level review meetings and drive strategic agenda
Overall responsible for the relationship and cooperation with selected Key Customers
Proactively “farm” our existing customers by growing relations and manage customer satisfaction
Managing data in our CRM system

The right candidate will have the perfect balance between a commercial mindset, a customer focused approached and a good technical understanding of complex business environments.

Position Qualifications:

Your Experience

Ideally you will have either a proven track record in a similar Certification/ TIC role with sales and/ or bid management. A technical background is useful, with a strong commercial mindset that supports a more technical or solution driven sales approach.

Your Personal skills

We are looking primarily for a real customer focused person who has a personal drive for sales, is outgoing and proactive. You can work independently and with members of the wider Business Assurance team. You must have positive and constructive attitude. Other required personal skills include:

Results-oriented and focused on achieving your goals - as well as your team’s goal
Can work in a structured manner across your customers and sales activities
Can work under pressure and can handle challenges in cooperation with others
Works in accordance with DNV values
Strong analytical and communication skills

Benefits

In return, you will get the opportunity to engage with many of the leading companies and brands from the TIC sector, and work in a team of forward-thinking, passionate professionals. Our shared values help create a vibrant a collaborative work environment:

We care for each other, our customers, our planet, and we take care of ourselves.
We dare to explore, to experiment, to be different, and to be courageous, curious and creative.
We share our experience and knowledge. We collaborate with each other and our customers, and we continue to grow and develop as a result.

Company & Business Area Description:

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are one of the world’s leading certification, assurance and risk management providers. Whether certifying a company’s management system or products, providing training, or assessing supply chains, and digital assets, we enable customers and stakeholders to make critical decisions with confidence. We are committed to support our customers to transition and realize their long-term strategic goals sustainably, and collectively contributing to the UN Sustainable Development Goals.

Equal Opportunity Statement:

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!

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