Customer Success Manager Remote
Job description
Avaliable Job Today You have stumbled upon a unique opportunity to be apart of a rocket propelled team...
Here at Bam Boom Cloud we are looking for an extraordinary Customer Success Manager to join our UK Business Applications team.
How would you like to a company that truly values their employees? Maybe you want to keep learning and progressing? Or even as simple as working alongside amazing people? If this is you then read on!
I am sure there are loads of companies out there that tell you theirs is the best place to work, we think otherwise:
How about this?
· Continue to progress, learn and develop every day. The sky is the limit.
· Unlimited holidays
· Work from anywhere, anytime – don’t be restricted from your home office, if you want to work from somewhere else then that works too.
· Amazing people – one global family all sharing the same values
· Great clients – you will be working with amazing people from amazing customers.
· Awesome benefits and commission package
Our culture is everything to us. We want people who are going to get stuck in head first. Show passion for our products. But most of all live by our core values, being HONEST, RESPECTFUL, always GROWING, coming up with FRESH ideas.
So, we have sparked your interest. What exactly is the role?
· You will be managing around 20 Business Application client accounts, based all over the UK.
· Helping your clients to optimise their use Microsoft business applications (Business Central) using your business and finance knowledge
· Maintaining and building strong relationships with your clients – always going the extra mile
· Working with the Support Team to ensure service levels are kept high
· First point of liaison between your client at the wider business keeping them informed and up to date on project progress, new technologies and innovations
· Understanding customer pain points – so you can proactively come up with innovative solutions or cross sell different platforms to help your customer achieve their goals.
But, what is key for a perfect candidate:
The perfect person will be fun and dynamic. Always keen to learn new ways of working.
You must be natural with people. This role is heavily customer focused, so majority of the time you will be on the phone or in meetings with key stakeholders. Being personable and trustworthy are massive.
You need to have the want and drive for learning, not being afraid to ask questions, and most importantly learning from your mistakes.
Always looking at the next opportunity with your customer. We are always looking to improve and innovate how we deliver, sell and support Business Central and we need you to help with that.
What other experience do you need?
· Experience in a similar position – Account management/Customer Success
· Qualification in Finance/Business is preferred
· Sales experience is handy
· Strong customer service background
· Experience with IT systems preferred
You like the sound of it then? Why not apply…
We want to GROW STRONG FAST and need your help
Job Types: Full-time, Permanent
Salary: £20,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Unlimited paid holidays
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Experience:
- Account Management: 1 year (required)
- Customer Service: 1 year (preferred)
Work Location: Remote
