Customer Success Manager London, England
Argus Media
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
Client Success Manager
(Commodity Market Data)
Location: London, UK
About Argus
Argus is an independent media organisation with 1,300 staff. It is headquartered in London and has 29 offices in the world’s principal commodity trading and production centres. Argus produces price assessments and analysis of international energy and other commodity markets and offers bespoke consulting services and industry-leading conferences. Companies in 140 countries around the world use Argus data to index physical trade and as benchmarks in financial derivative markets as well as for analysis and planning purposes.
Argus was founded in 1970 and is a privately held UK-registered company. It is owned by employee shareholders, global growth equity firm General Atlantic and Hg, the specialist software and technology services investor. Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women’s network. Our core values are Excellence, Integrity, Partnership and Inclusivity.
What we’re looking for?
Argus is a fast-growing global B2B media company providing essential information to the energy and commodities industries. We’re looking for a proactive candidate to join our Sales team where you will rapidly build an understanding of our business and help to grow our customer base and revenue.
As Client Success Manager, you will be responsible for ensuring our clients are fully aware of the content they have licensed and understand how to access such content. You will provide comprehensive client support which is achieved through liaising closely with the Sales, Finance, Technology and Editorial teams where necessary to resolve issues. You actively seek opportunities to embed and grow usage of our services through direct client interactions.
What will you be doing?
- Work effectively across the organization with key stakeholders, this will include aligning with Sales around cross-sell and up-sell and focus on selling with a retention focus; align with product and business development about driving product roadmap and align with marketing around driving marketing activities to existing subscribers.
- Identify, evaluate, and execute new business opportunities relating to new price assessments, new products, and improvements to the existing product line
- Ensure optimum activity levels are delivered as well as meeting Service Level Agreement targets.
- Educate clients on how to maximize the value they receive from a relationship with Argus Media
- Be a representation of Argus to our clients, engaging them from the start of the commercial relationship through client visits, energetic feedback, and focusing heavily on client satisfaction
- Provide excellent customer experience to Argus customers from smooth on-boarding to resolving queries within the desired service level agreement.
- Utilise the CRM, to track accounts throughout their subscription lifecycle, analyse client usage trends and identify tactics to drive growth and protect revenues.
- Accurately maintain customer, user records and client engagement activity efficiently.
- Participate in client engagement initiatives to increase client retention and account penetration.
- Travel as required within the region
- Gather competitor intelligence.
- Be the client advocate when Argus is designing new products, engaging their feedback and voice to help shape changes to Argus products and launches of new offerings.
- Attend and coordinate marketing presence at relevant industry conferences/events and dedicated client events to increase awareness of Argus platforms and content
What we’re looking for in you:
Experience working in customer success\service or sales environment- Experience of working with stakeholders across the organisation
- Must be flexible with the ability to work effectively and collaboratively in a team-oriented environment, including the ability to relate successfully to a variety of people externally and internally, forging strong professional relationships
- Highly organized with strong attention to detail
- Experience using databases or sales processing systems
- Good knowledge of Microsoft Excel
- Excellent communication, interpersonal and relationship building skills
- Strong co-ordination and time management skills with the ability to meet deadlines
- Able to work as part of a team
- Proficiency in another language desirable
What’s in it for you
Extremely competitive salary and commission scheme- Group pension scheme
- Group healthcare and life assurance scheme
- Flexible working environment
- 25 days holiday with annual increase up to 30 days
- Subsidised gym membership
- Season ticket travel loans
- Cycle to work scheme
- Nursery Workplace Scheme
- Extensive internal and external training
For more details about the company and to apply please make sure you upload your CV via our website: www.argusmedia.com/en/careers/open-positions
By submitting your job application, you automatically acknowledge and consent to the collection, use and/or disclosure of your personal data to the Company. Argus is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.
About Argus Media
CEO: Adrian Binks
Revenue: $100 to $500 million (USD)
Size: 1001 to 5000 Employees
Type: Company - Private
Website: www.argusmedia.com
Year Founded: 1970
Argus Media
www.argusmedia.com
London, United Kingdom
Adrian Binks
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Publishing
1970
