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Job description

We are seeking a dedicated and customer-focused individual to join our team as a Customer Success Representative. In this role, you will be the face of our company, responsible for managing customer inquiries, providing exceptional service, de-escalating any issues, driving upselling opportunities, and effectively representing our brand. The position requires direct, face-to-face interactions with customers to ensure their satisfaction, foster long-term relationships, and contribute to the overall success of our business.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, concerns, and requests.
• Actively listen to customers, empathize with their needs, and provide timely and accurate solutions.
• Collaborate with cross-functional teams to address complex customer issues and ensure prompt resolution.
• Maintain comprehensive records of customer interactions and follow-up activities.
• Remain calm and composed in high-pressure situations, de-escalating conflicts and handling customer complaints effectively.
• Utilize strong communication and negotiation skills to find mutually beneficial resolutions.
• Identify opportunities to upsell additional products, features, or services to existing customers.
• Understand customer needs and tailor upselling recommendations to match their requirements.
• Effectively communicate the value proposition of additional offerings to encourage customer adoption and increase revenue.
• Represent our brand with professionalism, enthusiasm, and exceptional customer service.
• Demonstrate in-depth knowledge of our products, services, and industry to effectively communicate value to customers.
• Uphold brand standards in all customer interactions, maintaining a positive brand image and reputation.
• Establish and nurture strong, long-term relationships with customers through regular communication and engagement.

Qualifications:

• High school diploma or equivalent (required). Bachelor's degree in business, marketing, or a related field (preferred).
• Previous experience in customer service, account management, or sales (preferred).
• Exceptional interpersonal and communication skills, both verbal and written.
• Ability to effectively handle customer inquiries and resolve conflicts in a calm and professional manner.
• Strong sales acumen with a focus on identifying upselling opportunities.
• Demonstrated ability to build rapport, trust, and long-term relationships with customers.
• Detail-oriented with excellent organizational and time management skills.
• Familiarity with CRM software and proficiency in Microsoft Office Suite.
• Ability to adapt to changing business needs and work independently.

Job Type: Full-time

Pay: $750.00 - $900.00 per week

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• DeSoto, TX: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a reliable form of transportation?

Education:

• Associate (Preferred)

Work Location: In person