Customer Experience Advisor

Customer Experience Advisor Kidlington, England

Hartwell Kidlington Ford
Full Time Kidlington, England 24000 GBP ANNUAL Today
Job description

The role:

As a Customer Experience Advisor you will play a key role in delivering our mission to not only make a great first impression on our customers, but a lasting one!

At Hartwell we are embracing new systems and technologies to revolutionise the customer experience. Therefore we need someone who is passionate about people, enjoys sharing product knowledge and expertise along with working as part of a driven and successful team in a fun & energetic environment!

What you will be doing:

  • You will be on the front line delivering exceptional customer service
  • Sharing product information with customers
  • Supporting our customers and sales team in their use of our technology
  • Keeping your finger on the pulse with the industry changes
  • Preparing the showroom and vehicle displays for the day ahead
  • Sharing social media content
  • Accompanying the customer on their first vehicle experience drive

To fulfil the role:

You’ll be genuine, warm, and friendly creating a natural environment by just being you, being there to help steer customers through their journey to reach their dream destination! You will also be organised with an interest in cars, technology and social media.

Why join us:

  • Discounted friends and family schemes
  • A range of development opportunities
  • Reward and recognition programmes
  • Refer a friend schemes
  • Company events
  • Free on-site parking
  • Training programmes
  • Flexible working hours

Hours and Pay

  • £24,000 per year (pro rata for Part time)
  • 22 - 30 hours per week

Established in 1919 in Oxfordshire, Hartwell Automotive Group Ltd is a leading automotive group representing Ford car and commercial vehicles. With eleven locations based across the UK, we’re delighted to assist customers with their motoring needs, and have built a reputation for providing exceptional customer service and the highest quality vehicles. It’s this reputation, and the loyalty of our valued customers, that has seen us reach our centenary in 2019.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 22 - 40 per week

Salary: £24,000.00 per year

Benefits:

  • Company events
  • Employee discount
  • On-site parking
  • Referral programme

Schedule:

  • Day shift

Work Location: One location

Customer Experience Advisor
Hartwell Kidlington Ford

www.hartwell.co.uk
Oxford, United Kingdom
Georgina Suzanne Forbes
$100 to $500 million (USD)
1001 to 5000 Employees
Unknown
Motor Vehicle Dealers
1919
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