Customer Services Representative Stonehouse, Scotland
Job description
Who we are? Xograph Healthcare is a leading medical imaging equipment supplier serving hospitals and diagnostic centres throughout the UK and Ireland. Since 1967 we have provided innovative medical imaging technology, supported by a team of highly trained engineers and clinical applications specialists.
As part of the Healthcare 21 Group, the Company also benefits from the scale and resources of an organisation comprising of 450+ healthcare industry specialists in Ireland, Northern Ireland, Great Britain, and Germany. We inspire and motivate our employees to act on improving patient outcomes by delivering the best and most innovative healthcare products to clinicians and caregivers.
Job snapshotYou will be at the heart of the management of breakdowns and planned service visits, from the initial 1st line response, allocation of work and billing. Ensuring that all customer requirements and expectations are met and exceeded, guaranteeing all response times are monitored, met and communicated.
The CSR will deliver customer service excellence to all stakeholders and our customers alike. This is a national desk support position covering all areas of the UK and Ireland. Customer organisations include NHS Hospitals, Private Hospitals, Universities, Government Departments and Medical Centres; important customer types where you will be required to manage daily interactions and maintain solid business relationships.
Responsibilities: Not limited to but will include: • Manage Planned Preventive Maintenance (PPM) visit confirmations with our customers.• Build and maintain good working relationships with customers whilst maintaining a professional approach at all times.• Ensure that SAP and Outlook calendars are completed and show daily planned activities.• Complete all required SAP activities and any other administration functions in a timely fashion.• Maintain professional and timely communication with other departments within the company. • To prepare business reports to a very high level with methodical and accurate content.• Other aspects of the role include providing day to day support to the Managing Director and the Commercial and Technical Support Teams as required. • Any other ad-hoc duties that may be required.
The successful candidate will have: • Previous experience in a service support environment.• Knowledge of customer service principles and practices.• High level of computer literacy including a good working knowledge of Microsoft Excel, Word, Outlook and PowerPoint.• Very good communicator, in writing and verbally.• Experience with the Healthcare sector would be advantageous.• Knowledge of SAP would also be beneficial
Who exceeds in this role?Top performers should be able to: • Highly developed sense of integrity and commitment to customer satisfaction.• Customer focused with excellent attention to detail and accuracy.• Self-motivated individual with drive, enthusiasm, and commitment.• Ability to prioritise workload and work in a pressurised environment.• Strong organisational skills.• Confident and enthusiastic communicator with excellent customer interaction skills (via telephone and email).• Problem analysis and problem-solving.• Adaptable and ability to work on own initiative.• Ability to work effectively with other departments and utilise a team approach to accomplish goals.• Flexible approach to all areas of the role.
What are some of the benefits of working at Xograph Healthcare?• Competitive salary and bonus structure• Fully expensed company vehicle• Lunch allowance• Employee Assistance Program• Pension, Life assurance & Permanent Health Insurance• Educational Assistance• HC21 training academy• Enhanced annual and life leave • Engagement initiatives • Supportive colleagues to learn from and enjoy company social outings, parties, and events
We are proud to be an equal opportunity employer. At Xograph Healthcare we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.We also know the confidence gap can often get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!
