Resort Operations Manager Burnham-on-Sea, England
Job description
Holiday Resort Unity and Brean Leisure Park is a family owned holiday resort and visitor attraction in Brean Sands, Somerset and is located near town of Burnham on sea.
The resort covers 200 acres and the holiday resort includes 500 camping pitches, 600 privately owned static caravans and 180 hire fleet accommodation units. Other notable facilities include Brean Splash Waterpark, Brean Play, Brean Country Club, several food and beverage outlets, entertainment complexes and 18 hole golf course. Currently trading with an of circu annual turnover of £26m.
The resort capacity is around 5000 guests plus up to 10,000 day visitors at attractions of Brean Leisure Park.
Our Resort as a proud history spanning over 75 years with constant re-investment and development. Planning permission approved for further devlopment.
Role Description
The Resort Operations Manager is the most senior role under the Company Directors and will control operations to ensure that it achieves our Company mission and objectives. The successful candidate will work collaboratively with the senior management team to provide effective leadership, objective insight and judgement on performance and have a strong commitment to the long-term success of the Resort. This is a hands on role supporting day to day operations of the Resort.
Key Responsibilities
- Overseeing the management of all operational functions, including food and beverage, marketing, accommodation, facilities, leisure, retail, safety & risk management and guest relations.
- Bringing independent judgement on business performance, monitoring progress and encouraging the operational teams.
- Ensuring guest satisfaction, managing the entire customer experience.
- Developing and implementing a strategic plan.
- Ensuring that facilities are maintained in accordance with the highest safety standards & regulations.
- Ensuring a safe environment for park employees and the public.
- Recommending facility and equipment improvements to consistently achieve benchmark safety standards.
- Alongside the Resorts Finance Director, overseeing the park's finances; building the budget, and maintaining appropriate control of expenses, labour hours, operating costs, and inventory.
- Creating a ‘public face’ for high profile external leadership.
- Displaying exemplary standards of conduct and creating a strong, positive impact with customers, industry groups, professional advisors, suppliers and the internal team.
- Instilling a ‘can do’ culture across the Resort, whereby teams operate in cohesion.
- Delivering performance improvement, placing safety, outstanding customer service and experience as a key priority.
- Supporting and demonstrating Resort procedures and Company core values.
- Keeping abreast of developments in the industry (internal and external), such as changes in regulation, and monitoring the competition.
Personal Characteristics
The Resort Operations Manager will show a passion for and commitment to the Resort and the wider industry and be comfortable in an ambassadorial role. They will offer personal gravitas and have experience of providing good, independent judgement to effect positive change.
The right candidate will:
- Maintain energy and enthusiasm, demonstrating the ability to make a positive personal impact in a variety of different circumstances, with an ability to listen to a wide range of views and make effective and decisive leadership decisions for the benefit of the business.
- Demonstrate a highly professional and commercial approach to all business contacts, bringing well-developed communication, negotiation and presentation skills coupled with the ability to persuade, influence and motivate at the highest level.
- Demonstrate a robust and resilient style and yet is sensitive to the needs and points of view of others with different perspectives and thinking styles, valuing the team contribution.
- Be quick to build trust and respect in both external and internal relationships, behaving in a consistent and fair manner.
- Be either personally creative, or capable of recognising and harnessing the creativity of others.
Experience and Skills
- Senior leadership experience within a hospitality organisation and a successful track record of achievement.
- Previous experience within a family business desired.
- A deep understanding of business within a direct-to-Consumer environment, with a successful track record of growing multi-functional revenue streams and overall customer footfall.
- A well-developed and up to date awareness of the profound impact technology is having on all areas of the business and the ability to take advantage of new opportunities to drive business performance.
- The ability to demonstrate familiarity with effective strategic planning, vision and goal setting.
- Experience and understanding of financial matters (management accounts, return on investment, etc).
Job Types: Full-time, Permanent
Salary: £50,000.00-£70,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Paid volunteer time
- Referral programme
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Somerset, TA8 2QY: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)
Education:
- Diploma of Higher Education (preferred)
Work Location: One location
