Customer Services Officer London, England
Job description
We are Local Space, a 2,800-home registered provider of social housing operating in East London & Essex. We are a G1/V2 rated RP (Registered Provider). We are Investors in People accredited and are the only housing association to hold the sector’s highest credit rating, AA-.
Originally formed by the London Borough of Newham as an innovative and independent vehicle for the acquisition and refurbishment of temporary accommodation. We work in 8 London boroughs and across a variety of districts in Essex. We continue to buy and refurbish properties and added 300 homes to our stock last year. We also offer intermediate rented homes for local key workers.
We know that one of the best ways we can achieve greater quality of life for customers is to provide them with a home they can be proud of and deliver cutting-edge services that are a pleasure to use. That’s why we’ve tripled the size of our component replacement and planned works programmes and are making a major investment in the development of our repairs and online services over the next 4 years.
Position:
Position : Customer Services Officer
Salary : £33,852
Requirements:
To cover Local Space’s main office reception and supporting delivery of soft facilities management.
To the first point of contact for dealing with all customer enquiries in relation to our services, focusing primarily on housing management. Delivering a service to meet the individual needs of all customers and wherever possible resolving enquiries at first point of contact.
Undertake routine administrative duties in line with the Operations Department and any necessary follow-up work in relation to customer contact.
This role will require the successful applicant to work on site.
Other information:
Our benefits include a generous annual leave allowance, healthcare cashback plan, life assurance, support for professional qualifications, and much more.
We are committed to developing a culture of healthy work/life balance, job satisfaction and high performance where staff are motivated to deliver excellent services to our customers.
Closing date: 12th October at 23:59 p.m.
We reserve the right to close this vacancy early if we receive sufficient applications for the role, in which case we will move the key dates for the process. Therefore, if you are interested, please submit your application as early as possible.
